On - Store Advisor, Galeries Lafayette - Paris

Team for Career Site

Retail (store team)

In short

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and commence the journey to bring Galeries Lafayette store alive!
In this role, you will be a key player in providing exceptional customer service and driving sales performance in our retail store. As a Store Advisor, you will leverage your expertise to enhance the customer experience. Your responsibilities will include guiding customers through their shopping journey, maintaining optimal stock levels, executing visual merchandising plans, and contributing to the overall success of the store. Join us to make a significant impact, grow your career, and help shape the future of our retail environment.

We are looking for full time and part time Store Advisors.

Your mission

– Continuously embody and communicate On’s values and brand philosophy to internal and external customers.
– Provide exceptional customer service including greeting customers as they walk in, responding to customer inquiries and creating solutions for customers by listening to their needs and improving engagement with our product.
– Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories).
– Provide input and ideas on merchandising and engaging events / community activities for the store.
– Contribute feedback to store leadership to continuously improve store processes and customer service level.
– Help maintaining the visual standards in the store to deliver a premium experience to our customers.
– Assist with inventory management, placing new product orders and fill-in orders.
– Other duties as needed.

Your story

– You have 1+ years of relevant experience in retail or customer service.
– You have an understanding of customer service excellence, with the ability to engage customers, address their needs, and provide effective solutions.
– You possess organizational skills and attention to detail.
– Excellent communication skills and the ability to provide constructive feedback to improve store processes and customer service levels.
– You are fluent in both French and English (knowledge in any other language is highly valued.)

Meet the team

As a Store Advisor, you will be part of a dynamic and passionate team dedicated to delivering exceptional customer experiences and driving store success. You will work closely with fellow advisors to ensure our retail environment is welcoming, efficient, and aligned with our brand values. Together, you will collaborate to maintain high standards of visual merchandising, manage inventory effectively, and support each other’s growth and development. Your role will be instrumental in fostering a positive, team-oriented culture. Join our team and contribute to a supportive and innovative retail community.