On - Senior Specialist – Retail Operations, Seoul - Seoul

Team for Career Site

Retail (office team)

In short

As a Retail Operations Senior Specialist, you will play an essential role in supporting our retail stores. Holding deep subject matter expertise in our retail store foundations and operations, you will support our store teams in successfully living into our retail vision. You will work closely with our HQ departments and subject matter experts to navigate and lead the launch, implementation, and ongoing success of projects and programs in our stores. In this position you will be a direct liaison between our store teams and our HQ departments and will serve as a first point of contact to gather feedback and offer operational solutions required to support continuous improvement.

Your mission

– Own and lead the end-to-end process for the programs and initiatives that impact and support the entire retail store environment, inclusive of implementation and ongoing process improvement
– Develop innovative systems, programs, and processes that empower our retail store teams to operate at a high level of efficiency in line with our spirits
– Identify methods to improve communication to our retail store teams, inclusive of internal Intranet management, HQ to store communications, store feedback communications, and any other internal communications needs that arise
– Act as a change champion leading and influencing the evolution of our retail operations by proactively identifying opportunities to optimise workflows, processes, and collaboration across our stores, within our department, and with cross-functional teams
– Proactively manage and prioritise complex work streams with varying levels of importance and timelines, partnering early with key stakeholders to drive forward deliverables and timelines
– Drive the execution of yearly initiatives set forth by the Global Retail Store teams and the Retail Operations department to positively impact our retail stores’ growth and success
– Act as subject matter expert on the key pillars of our retail stores (people, product, operations, community, and marketing), articulating the impact of these pillars on the in-store experience and stay abreast of evolving retail trends and best practices

Your story

– You have 5+ years of experience in retail operations and/or project management; experience in the sports industry is a plus
– You have excellent interpersonal skills and have the ability to work productively with multiple teams and levels of management across an organization
– You have experience using data and metrics to inform decision-making and drive improvements
– You are a systems thinker in program/project management, process improvement, and understanding both technical and non-technical infrastructure
– You have demonstrated success in prioritisation and collaboration across multiple departments (cross functional teams)
– You have a proven ability to identify solutions needed for organisational programs and assess potential points of vulnerability
– You have an entrepreneurial and growth mindset, are eager to challenge the status quo, and have an appetite for improvement
– You have strong organisational skills, attention to detail, and management of time and resources to meet critical deadlines in a fast-paced environment
– You are familiar with retail store technologies; depth of knowledge of logistics and inventory management systems is a plus

Meet the team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.