On - 2347 – Senior Lead – Facility & Maintenance - Shanghai

Team for Career Site

Hospitality & Facility Management

In short

As the Senior Lead – Facility & Maintenance, APAC, your mission is to share knowledge and provide high-level support to others while leading complex, high-impact facilities projects and initiatives across the region. You will own the strategic and operational management of our retail spaces, ensuring premium execution, optimal performance, and deep sustainability integration.
In this role, you will navigate the delicate balance between being entrepreneurial and adhering to established routines—driving continuous innovation in our spaces while maintaining the necessary structure, compliance, and stability for On’s success. You will harness various perspectives from cross-functional stakeholders, foresee operational and compliance risks before they arise, and confidently make strategic trade-offs when necessary.
We are looking for a collaborative, high-level leader with exceptional critical thinking skills, strong emotional intelligence, and a proven track record of bridging operational and cultural gaps in a highly dynamic, multi-market environment.

Your mission

1. Facility Operations & Retail Experience Excellence
– Premium Standard Leadership: Ensure all regional retail spaces operate at an exceptional, premium level, enhancing customer and team experiences through high-quality maintenance, infrastructure, and brand alignment.
– Operational Problem Solving: Oversee daily preventive and corrective maintenance programs, identifying root causes of complex issues and establishing structured workflows to minimize downtime.
– Performance Analytics & Reporting: Track maintenance trends, operational risks, and key efficiency metrics using systems like ServiceChannel to provide high-level strategic reports and actionable recommendations to leadership.
– High-Impact Capital Improvements: Strategically direct “light renovations” and upgrades across the region, balancing creative, brand-aligned enhancements with rigorous CAPEX budgeting, forecasting, and cost controls.
2. New Store Openings (NSO) & Lifecycle Management
– End-to-End Handover Excellence: Lead the end-to-end facility readiness process for complex new store openings, establishing seamless, standardized transition workflows from Retail Construction, Facilities, Store Operations.
– Lifecycle Design & Feedback: Collaborate with design and construction teams to review store layouts, providing advanced feedback to optimize long-term maintenance efficiency, energy performance, and material durability.
– Utility & Infrastructure Setup: Standardize long-term utility setups and monitoring frameworks for new stores, optimizing initial consumption and long-term cost-efficiency.
– General Contractor & IFM Governance: Oversee General Contractors during handovers and manage International Facilities Management (IFM) partners to ensure flawless store acceptance.
3. Vendor & Budget Management (OPEX & CAPEX)
– Strategic Financial Stewardship: Strategically manage regional OPEX and CAPEX budgets, utilizing data-driven forecasting tools to optimize spending and confidently navigate financial trade-offs.
– Regional Sourcing Strategy: Develop and execute a comprehensive regional vendor sourcing and procurement strategy, negotiating high-impact contracts with regional partners and IFM providers to ensure competitive pricing and premium service.
– Partner Accountability: Establish, implement, and track robust Key Performance Indicators (KPIs) for external support networks, fostering strong, trust-based relationships while ensuring strict contract compliance.
4. Compliance, Risk Mitigation & Documentation
– Robust Compliance Frameworks: Guarantee absolute adherence to regional health, safety, and environmental (HSE) regulations, integrating compliance seamlessly into daily, regional operations.
– Audit Readiness: Establish and maintain comprehensive, audit-ready compliance records (including safety permits, inspections, and conveyance certifications) across all regional sites.
– Business Continuity Planning: Partner closely with Retail, Operations, HSS/Risk, and Finance teams to proactively address regulatory feedback, mitigate operational vulnerabilities, and secure business continuity.
– Centralized Data Governance: Ensure accurate, timely data processing in ServiceChannel and the FM Google Drive, leveraging analytics to drive strategic facility decisions.
5. Sustainability & ESG Initiatives
– Green Procurement & Innovation: Pioneer regional sustainability initiatives, collaborating with vendors to integrate circular, eco-friendly maintenance solutions and carbon-reduction practices.
– ESG Tracking & Impact: Monitor, analyze, and report on regional environmental metrics (utility consumption, waste diversion, and emissions) to support On’s annual Sustainability Impact Report and “Road to 2030” commitments.
– Responsible Resource Management: Lead the strategic sourcing and onboarding of regional waste management and recycling partners, securing transparent reporting and responsible disposal.
6. Stakeholder & Cross-Functional Collaboration
– Consensus Building: Serve as a trusted strategic partner and liaison, building strong relationships and alignment across Retail, Real Estate, Construction, IT, Finance, HSS, Landlords, and Operations.
– Regional Communication Governance: Establish structured touchpoints and reporting cadences with Store Managers, Retail Leads, and regional partners to foster proactive alignment and transparency.
– Cross-Cultural Leadership: Leverage cultural leadership skills to bridge gaps between regional local nuances and global facility guidelines, successfully driving unified standards across diverse APAC markets.

Your story

– Experience: 7+ years of progressive experience in facility management, maintenance operations, or retail FM leadership, with a strong background in multi-site, premium retail environments.
– Financial & Vendor Acumen: Proven expertise in managing complex regional OPEX and CAPEX budgets, driving strategic vendor sourcing, and negotiating high-value contracts.
– Critical Thinking: Exceptional ability to synthesize complex data, identify underlying operational root causes, and design structured, scalable solutions.
– Cross-Cultural Leadership: Demonstrated success in building consensus and fostering collaboration across diverse, multicultural teams, functional departments, and external partners.
– Emotional Intelligence: High level of self-awareness and confidence; a resilient leader who approaches operational challenges and failures as opportunities to learn, grow, and instill trust in others.
– Systems Knowledge: Deep proficiency with CMMS/CAFM platforms (ServiceChannel preferred) and a strong commitment to data-driven decision-making.
– Mission Alignment: Passionate about sustainability, circularity, and integrating eco-friendly practices into facilities operations.

Meet the team

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