On - Specialist – IT Service - Shanghai

Team for Career Site

Technology

In short

We are excited to offer the position of IT Support Specialist in APAC to an entrepreneurial member of our growing APAC team. On is the fastest-running brand globally. Our success is based on the exclusive collaboration with the best sports stores and a premium service concept. On wants to inspire runners all over APAC. As a Swiss company On acts faster, is more customized, and is more creative than conventional brands.

Your mission

Provide 1st & 2nd level technical support across On APAC offices and retail stores, seamlessly administering cloud-based systems, software, and hardware configurations.
Own end-to-end P1/P2 incident management, driving the escalation process, providing real-time stakeholder updates, and delivering actionable post-incident reports.
Support IT infrastructure, AV, and network solutions for new office and retail stores, while supporting expanding cross-functional technology integrations
Manage the complete IT asset lifecycle (purchasing, setup, distribution) and collaborate with Finance to validate vendor invoices, track pending requests, and ensure IT expenses align with approved budgets.
Oversee third-party service providers (e.g., network, music) by actively monitoring SLAs, evaluating monthly performance trends, and driving continuous service improvements.
Execute and enforce IT policies, system administration procedures, security measures, and business continuity plans in alignment with business requirements.

Your story

Good Chinese and English skills are a must.
Bachelor’s Degree with a focus on technology or relevant field.
4+ years of hands-on experience in technical support or customer-facing technical; experience in Retail IT support is preferred
Proficiency with Apple products and troubleshooting ability
Solid network administration and troubleshooting experience
Passionate to learn and adopt new technologies
Ability to work in an agile and fast-paced environment
Dedication to service and quality and you are a team player

Meet the team

As you might expect from a sports brand with running at its core, the APAC team at On is a fast-paced place to be. You’ll be part of the APAC Tech team and co-working with a group of highly motivated individuals.
This role is based in Shanghai, China.