On - Specialist – Account Services, South Korea - Seoul

Team for Career Site

Customer Service

In short

We are looking for a passionate and service-oriented Specialist – Account Service to join our team in Seoul. As a primary point of contact for our B2B accounts in South Korea, you will play a key role in supporting our operational foundation. You will manage the service cycle, from order processing through to final delivery, with the goal of achieving operational efficiency and delivering an exceptional customer experience. As an early member of the South Korean team, you will help implement efficient, customer-focused account service and operational processes. This role requires clear, consistent communication and reports directly to the Lead – Operations, South Korea.

Your mission

– Account Management: Serve as a dedicated point of contact for B2B accounts, managing account health and translating customer needs into operational reality.

– Operational Execution: Efficiently handle core tasks including daily order management, future order follow-ups, and accurate invoicing to ensure smooth and on-time delivery.

– Process Optimization: Support regional consistency by identifying system bottlenecks and assisting in the implementation of streamlined processes and SOPs.

– Logistics & 3PL Coordination: Communicate daily with 3PL warehouse partners to prioritize order releases, manage returns, and ensure accurate completion of account-specific Value-Added Services (VAS).

– Orderbook & Launch Oversight: Maintain an accurate, up-to-date sales orderbook and coordinate high-priority product launches based on allocation and delivery schedules.

– Performance Tracking: Monitor and report on key metrics such as OTIF (On-Time In-Full), response times, and order error rates to support continuous improvement.

– Cross-functional Partnership & Customer Advocacy: Build strong relationships with internal and external stakeholders (Sales, Retail, Marketing, Logistics, Finance) to ensure seamless information flow, resolve challenges collaboratively, and drive exceptional customer satisfaction.

Your story

– Experience: A track record in customer service, account management, or logistics operations, preferably within the sporting goods or FMCG industry

– Operational Expertise: Practical skills in managing orderbooks, high-volume communications, and cross-functional problem solving

– Analytical Mindset: Ability to use data to support the optimization of fulfillment processes.

– Adaptability: Comfortable navigating challenges and helping build processes in a fast-paced environment

– Technical Proficiency: Proficiency in CRM and ERP systems (Microsoft Dynamics 365 and Salesforce) and Google Workspace applications

– Communication: Native-level fluency in Korean and business proficiency in English

Meet the team

You will be part of the Korea Operations team, working closely with Japan and APAC Operations. As a member of a lean team, you will interact with cross-functional stakeholders in Sales, Marketing, Logistics, Orderbook, and Finance.

We are a highly passionate and supportive team, defined by our hands-on approach, strong team-spirit, and a love for new challenges. Delivering excellence is central to our DNA. We constantly question the status quo, aiming for continuous improvement in the customer experience.

This role will be located in Seoul, South Korea.