On - Senior Specialist – Athlete Services - New York

Team for Career Site

Athlete Strategy & Partnership

In short

The Athlete Services Specialist drives the operational engine behind On’s regional and global athlete ecosystem. By streamlining seeding logistics, product forecasting, on-site event experiences, and administrative workflows, this role ensures our world-class athletes receive seamless support. The strategic ‘why’ is to eliminate operational friction for athletes and Athlete Managers, elevating On’s reputation as the most athlete-centric brand in sports. The Athlete Services Specialist role reports to Lisa Kroth on the Athlete Strategy & Partnership team.

Your mission

– Manage RPA inputs and end-to-end tracking for seeding, kit drops, and product orders, while partnering with Demand Planners and the EMEA counterpart on demand forecasting.

– Coordinate and deliver white-glove operational and logistical support for high-priority gatherings, key events, and the annual regional Athlete Summit.

– Oversee on-site event logistics, including nutrition, shelter, ground transportation, and coordinate personalized athlete gifting and milestone initiatives.

– Facilitate smooth athlete transitions into On’s ecosystem by managing dedicated onboarding support and event-based communication channels.

– Proactively track the master athlete calendar and travel schedules to align athlete product needs with cross-functional product timelines.

– Execute administrative excellence by managing prompt invoice processing and financial coordination for athletes and external vendors.

Your story

– Professional experience in logistics, supply chain, or operations, with a strong understanding of order-entry workflows, product forecasting, and inventory tracking.

– Hands-on experience with ERP/RPA systems (such as Microsoft Dynamics) and data management tools.

– Proven track record in event planning, on-site execution, and delivering high-touch hospitality tailored to elite talent, partners, or corporate events.

– Exceptional cross-functional collaboration skills, with the ability to navigate regional and global matrix structures across product, marketing, and finance.

– An athlete-first mindset, showing high empathy, adaptability, professionalism, and discretion when dealing with high-profile individuals and confidential matters.

Attributes of a successful candidate:

– Logistics & Order Management Proficiency: Skilled in RPA systems, Microsoft Dynamics, order-entry workflows, and product forecasting to manage inventory efficiently.

– Event & Hospitality Execution: Expert in event planning and on-site hospitality, ensuring seamless operations and premium experiences.

– Cross-Functional Collaboration: Highly effective at connecting teams (product, marketing, finance) within global and regional matrix structures.

– Athlete-First Mindset & Discretion: Empathetic, detail-oriented, and highly adaptable, maintaining strict confidentiality while serving elite athletes.

Meet the team

The Athlete Services Specialist is an integral part of the Athlete Strategy & Partnership team. Our team is dedicated to empowering world-class athletes by removing operational friction and providing a seamless support ecosystem. We work closely with Athlete Managers, regional and global marketing, demand planning, and product teams to deliver premium, white-glove touch-points that elevate On’s reputation as the most athlete-centric brand in sports.