On - Lead Project Manager – Retail and Workplace Technology, Americas - New York

Team for Career Site

Technology

In short

As the Lead – Retail and Workplace Technology Project Manager, Americas, you will own the end-to-end delivery of technology infrastructure and systems for our physical spaces across the region. In this role, while reporting to the Senior Lead Global PMO, you will take the lead on high-priority projects, ensuring that our global standards are applied with precision. You will act as a guiding resource for the Americas project team, driving best practices and process improvements to ensure every retail store and workplace opening and tech upgrade is seamless.

Your mission

– Serve as the central point of contact and lead Retail and Workplace expansion and projects across the Americas. – You will orchestrate seamless collaboration between the Global Project Team, Construction, Global technology Site Services, and international vendors to ensure project alignment.
– Personally manage high-impact Retail and Workplace Technology projects (new store and workplace openings, renovations, and tech refreshes) from initial network/technology design through to final deployment.
– Define and oversee the technology lifecycle for all project phases—from initial timeline documentation and ISP planning to final delivery. You will orchestrate the procurement and installation of a comprehensive tech stack, including Network infrastructure, RFID systems, payment devices, traffic counters, printers, audio & visual systems and security camera (CCTV) solutions, ensuring 100% alignment with global standards and strict security/audit compliance.
– Proactively identify and pilot innovative solutions (e.g., AI-driven tools, next-gen RFID) and transform “boots-on-the-ground” insights into actionable feedback for the Global technology team to refine worldwide standards.
– Evaluate current deployment workflows and advocate for “best-in-class” project management methodologies to improve team efficiency and delivery quality.
– Lead the management of regional vendors, ensuring hardware procurement (hardware and engineering) stays on timeline and within the established budget. Review vendor performance, ensuring our external partners scale alongside our growth.
– Take full responsibility for the financial health of assigned projects, including detailed tracking, reporting, and proactive risk mitigation.
– Collaborate closely with the Global Technology and Construction teams to ensure local requirements are met without compromising global infrastructure integrity.

Your story

– Bachelor’s Degree in Information Technology, Computer Science, Business Management, or equivalent experience in a related field; project management certification (PMP, Prince2, or equivalent) preferred.
– Minimum 7+ years in Technology Project Management, specifically within retail, office expansions, or large-scale physical infrastructure.
– Good understanding of IT/Network infrastructure, Retail Tech stack (RFID, Payment devices, Traffic Counters…) and AV systems.
– Expert-level vendor negotiation skills and the ability to solve complex, high-pressure technical roadblocks in a fast-paced environment.
– You have a “lead by example” mindset. You can dive deep into technical -network troubleshooting while simultaneously presenting a high-level budget strategy to leadership.
– Proven ability to guide peers and influence and manage both internal and external stakeholders.
– Exceptional ability to translate complex technical requirements into clear project milestones for non-technical partners (Construction, Visual Merchandising, etc.).
– Fluency in English and a readiness for domestic and international travel to lead site-specific deployments. Additional languages are a plus.

Meet the team

A dynamic team focusing on infrastructure and technology for retail, office and showroom expansions, Technology related projects and innovation. We are a team that moves at the speed of On, blending Swiss-engineered precision with the dynamic energy of our regional markets. We bridge the gap between global technology strategy and the physical touchpoints where our brand comes to life. We believe in the power of “stronger together,” working across borders and functions to create workplaces and retail environments that inspire. Our focus is on ownership, execution, and continuous improvement, ensuring that every piece of technology we deploy serves a purpose and elevates the experience for our team and our community.