On - Intern – Process Improvement, Account Services - Portland

Team for Career Site

Customer Service

In short

As Intern – Process Improvement, Account Services, you will support the team on the Path to Premium Service, enhancing the Account Services team’s day-to-day processes. To be successful, you must engage an Innovative and Experimental mindset to challenge the status quo and propose better solutions for the team. You’ll interact directly with the Account Services team and learn from other cross-functional teams including Sales, Finance, Logistics, and Operations.

Reporting to the Lead – Process Improvement, you will get hands-on experience in process improvement, operational problem-solving, and stakeholder management in a cross-functional B2B environment. You will be tasked with 1-2 process improvement initiatives, analyzing the current state, collaborating to design new solutions, and advising implementation.

This 12-week program offers a unique opportunity to immerse yourself in a high-growth environment where your holistic development and contribution to our human-centric culture are prioritized. This position is based out of our Portland, Oregon office for a hybrid office environment.

Your mission

– Conduct internal shadowing (Account Services) as well as cross-functional shadowing (Sales, Logistics, Accounts Receivable, Operations) to develop an understanding of how the functions work together, assessing gaps and friction points
– Use your findings to collaborate on solutions, aiming to reduce manual workload, redundancies, and knowledge gaps
– Propose a rollout plan to Account Services Leaders, utilizing storytelling to influence and “WOW”
– Assist in the development of process documentation and storage

Your story

– Strong Analytical Curiosity: A proactive desire to understand why processes work the way they do, and an eagerness to structure ambiguous problems into clear steps
– Comfortable Learning in Ambiguity: You approach your work with curiosity, adaptability, and are especially energized when building clarity together
– Effective Communication: The ability to communicate clearly and professionally, both verbally and in writing, when gathering inputs and documenting findings from various regional and technical stakeholders
– Organizational Aptitude: A detail-oriented approach to tasks, with the ability to maintain organized documentation, support project timelines, and ensure all necessary information is collected
– Team-Oriented Motivation: A growth mindset and the motivation to jump in, take ownership of tasks, and collaborate effectively across teams to drive standardization and efficiency
– Familiarity with Process Improvement methodologies is a plus

Meet the team

The Account Services team aims to be the indispensable partner to our B2B Retailers, delivering premium account services while acting as the expert liaison to our internal operations. Our team fosters an environment where continuous learning and holistic well-being are championed, supporting each member to build their best self. We believe in the “Build The Better You” philosophy, actively promoting practices that nurture Mind, Body, and Purpose for our team members