- Assistant Store Manager W/M – Hamburg - Hamburg

Job Description

⛷ Are you passionate about sports and fashion? Do you have proven experience in management in the retail sector? Join the SALOMON family! 

We are looking for a new Assistant Store Manager W/M for our new Salomon store in Hamburg!

Main Purpose:

As true support of the store manager, the ASM contributes to:

• Meets financial targets
• Coach & lead the team to deliver the best shopping experience
• Contribute to ensure the highest standard of operational excellence
• Is autonomous in store management in the absence of the store manager

The Assistant Store Manager needs to be hands-on, ensuring that daily tasks are done and overseeing all expertise available in store.

Key responsibilities:

Performance management

• Actively participates to reach targets and optimize costs
• Guarantee an outstanding service excellence
• Drive the implementation of commercial operations & store animations

 

Customer service excellence

• Act as a role model, instilling the importance of customer service to the team and follow up through training
• Present and visible on the shop floor, interacting with customers and team members
• Support the store manager in the execution of marketing activations and VM guidelines to meet Brand and store standards (except Flagship)
• Handle and resolve customer inquiries and complaints professionally

 

Team management

• Support the manager in the daily team animation
• Lead by example on being on the floor and coaching to achieve customer service excellence
• With the support of the training referent, motivate and coach the team on product expertise & signature Service excellence
• Participate to recruit sales associates, build & support newcomers with a strong onboarding path
• Promote a positive, cooperative and engaged work climate
• Support store manager to identify underperformers to put in place appropriate action plan through individual KPIs management at first
• Support store manager to identify talents within the team

 

Operational management

• Ensure the VM guidelines and brand image are respected (except Flagship)
• Participate to stock management: replenishment, deliveries, PI (except Flagship)
• Ensure SOP excellence is respected (cash desk, H&S, aftersales)
• Contribute to KPIs analysis and corrective action plan

 

Relay of the store manager

• Replace the store manager during their absence
• Take “4 walls” operational decisions
• Be the link between the team & the manager
• Be proactive to propose constructive action plans

 

Qualifications

Your profile:

• At least 2 years of experience in retail management
• Adhere to SOP excellence
• KPIS obsessed
• Business & customer service driven mindset
• Experience in People management
• Role modeling, positive mindset, solutions oriented
• Coaching & Feedback culture
• Fluent in English, with a good working level of German
• Build personalized connections
• Ensure positive shopping experience and adhere to SOP excellence
• Appeal for performance products and their benefits
• Demonstrate operational efficiency & agility

 

Additional Information

What We Offer:

•    A dynamic, innovative, and international work environment
•    Opportunities for personal and professional development
•    A friendly work atmosphere within an international team
•    Attractive bonus programs and local benefits
•    Discounts on AmerSports products starting on your first day

Salomon promotes diversity and inclusion and values careers based on competence and performance.