Amer Sports - IT Infrastructure Operations Engineer – Digital Workplace - Kraków

B2B or Employment contract | Full-time | Hybrid or Remote work with occasional visiting our office in Kraków

Amer Sports Global Business Services is seeking a skilled IT Infrastructure Operations Engineer – Digital Workplace (m/f/d) to ensure reliable, secure, and consistent end‑user and collaboration platform operations for employees globally.

In this role, you will provide L2/L3 operational support across endpoints, Microsoft 365, collaboration tools, device lifecycle, compliance, patching, and remote support processes. You will play a key role in delivering a consistent Digital Workplace experience across all regions while supporting global standards, automation, and continuous improvement initiatives.

What you will be doing:

RUN – Digital Workplace Operations

• Deliver global Microsoft 365 operations, including Teams, SharePoint, OneDrive, Exchange Online, and Intune‑related issues.
• Operate and support endpoint environments, covering compliance, patching, software packaging, imaging, operating system lifecycle, and baseline configurations.
• Support collaboration and productivity platforms, including Teams, SharePoint, conferencing solutions, and basic Power Platform operational tasks.
• Execute device lifecycle operations, including onboarding, offboarding, decommissioning, and policy updates.
• Maintain and improve Digital Workplace runbooks, baseline images, and knowledge articles.
• Contribute to endpoint and collaboration security operations, including Microsoft Defender, BitLocker, and endpoint hardening.
• Perform structured follow‑the‑sun handovers to ensure continuity of global operations.

ENABLE – Platform Integration & Tooling

• Align closely with Endpoint Solutions teams on global templates, operating system governance, and compliance policies.
• Collaborate with Collaboration Platforms teams on Microsoft 365 governance, roadmaps, and adoption support.
• Apply and operate automation tools, including Autopilot, Intune automation, scripting, and packaging automation.
• Contribute improvements to ServiceNow workflows and the Digital Workplace service catalogue.

GOVERN – Standards & Process Enforcement

• Apply global Digital Workplace and Endpoint governance rules, including supported operating system versions, policies, and patching standards.
• Enforce Microsoft 365 and collaboration platform governance, covering lifecycle management, security, and configuration consistency.
• Ensure adherence to ITSM processes, including incident, change, problem, and knowledge management.

Cross‑Team Collaboration & Projects

• Work closely with Field Services and Support teams to resolve onsite and escalated issues.
• Collaborate with Cyber Security teams on endpoint hardening, vulnerability remediation, and threat response.
• Support global initiatives and projects, such as hardware refreshes, virtual desktop improvements, collaboration upgrades, and Digital Workplace rollouts.
• Contribute operational insights and feedback to improve platform stability, user experience, and service quality.

What you need to succeed:

Education & Experience

• Degree in Information Technology, Computer Science, or equivalent practical experience.
• 5+ years of experience in Digital Workplace, endpoint operations, or IT infrastructure support roles.
• Experience working in global or follow‑the‑sun operational environments is highly valued.

Technical Expertise

• Strong hands‑on experience with Microsoft Intune, Autopilot, SCCM, and endpoint compliance and lifecycle management.
• Solid knowledge of Microsoft 365 administration, including Teams, SharePoint, OneDrive, and Exchange Online.
• Strong PowerShell scripting skills (required); experience with automation is a plus.
• Good understanding of collaboration ecosystems and workflows, including Teams Rooms, video conferencing, and SharePoint governance.
• Understanding of operating system governance, endpoint security, and baseline management.
• Familiarity with device patching strategies, compliance reporting, and remote support tools.

Skills & Personal Attributes

• Structured, reliable, and service‑oriented working style.
• Strong troubleshooting and problem‑solving skills.
• Ability to operate calmly and effectively in production and incident situations.
• Good communication and documentation skills.
• Comfortable working with multiple stakeholders across regions and time zones.
• Proactive mindset with a focus on continuous improvement and automation.

Languages & Certifications

• Fluent English, written and spoken.
• Preferred (but not mandatory) certifications:
  • Microsoft 365 Modern Desktop Administrator
  • ITIL Foundation
  • Microsoft MS‑900 / MD‑102

What’s in it for you:

With us, you’ll inspire others to embrace the joy of sports while connecting with a global network of passionate individuals. We foster a dynamic and supportive culture that empowers you to innovate, grow professionally, and pursue your passion for both sports and the outdoors.

• Meaningful projects: Contribute to interesting projects with dedicated teams, making a real impact and driving positive change.
• Smooth transition: Benefit from a comprehensive onboarding program designed to help you integrate seamlessly into our organization.
• Collaborative excellence: Join teams obsessed with design, innovation, and excellence, collaborating with exciting global partners.
• World-leading brands: Engage with our iconic sport and outdoor brands that help people reconnect with themselves and nature.
• Shared passion for sports and the outdoors: Fuel your passion for sports and outdoor activities, inspired by our athletes, products, and the pride we take in our work.
• Authentic community: Be part of a culture that values authenticity and fosters trust within a global community.
• Global collaboration: Collaborate with diverse teams from across the world, sharing perspectives and driving collective success.
• Collective success: Push each other to reach full potential, celebrate wins together, and enjoy a workplace that feels like a community.
• Discounts on quality products: Benefit from compelling discounts on our own-brand products (including Arc’teryx, Salomon, Wilson, Atomic, Peak Performance, and more).

Our Candidate-Centric Hiring Process:

At Amer Sports, we strive to make our hiring process seamless and engaging. Every CV is reviewed by real people, not AI, so your application receives the attention it deserves. Here’s what you can expect:

1. Phone Screening
2. 1st Interview
3. 2nd Interview
4. Feedback & Decision

Apply now!

Please submit your application exclusively via the application form. CVs sent by email will not be considered or processed.

If you have any questions or need clarification at any stage of the application process or during your journey with us, please don’t hesitate to reach out to [email protected]. We’re here to provide you with the support and information you need to make your experience with Amer Sports as smooth and enjoyable as possible. Your success and satisfaction are our top priorities, and we’re always here to assist you!

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