Amer Sports - IT Change Manager - Kraków

B2B contract | Full-time | Hybrid or Remote work with occasional visiting our office in Kraków

Amer Sports Global Business Services is looking for a ServiceNow Change Manager to join our global IT team. In this role, you will be responsible for designing, implementing, and managing the Change Management process within the ServiceNow ITSM platform, ensuring operational stability while enabling agility across the organization.

You will collaborate with IT process owners, ServiceNow developers, and global business stakeholders to build robust change management frameworks, automate workflows, and drive continuous process improvement. This position combines hands-on technical expertise with strategic process ownership, offering an opportunity to make a direct impact on how IT changes are governed and executed in a dynamic, multinational environment.

What you will be doing:

Process Implementation & Improvement:

• Design, implement, and optimize the Change Management process in alignment with ITIL best practices and organizational goals.
• Collaborate with process owners, architects, and ServiceNow developers to configure and deploy the Change Management module (including workflows, forms, approvals, and automation).
• Develop and maintain process documentation, policies, procedures, and training materials.
• Establish governance and KPIs for monitoring process performance and maturity.
• Lead workshops and training sessions to onboard teams to the new change process.
• Drive continuous improvement by identifying opportunities to streamline workflows, increase automation, and enhance reporting.

Operational Change Management:

• Oversee the end-to-end lifecycle of IT changes — from submission and review to approval, scheduling, implementation, and closure.
• Review and assess change requests for impact, risk, and readiness.
• Facilitate Change Advisory Board (CAB) and Emergency CAB (eCAB) meetings.
• Coordinate closely with Incident, Problem, and Release Management to ensure process alignment and operational consistency.
• Monitor, measure, and report on key change metrics (e.g., success rate, failure rate, emergency changes, lead time).
• Configure and maintain ServiceNow Change Management functionalities, ensuring alignment with evolving business needs.
• Work with ServiceNow administrators and developers to enhance automation, approval flows, and reporting dashboards.
• Ensure all changes adhere to internal policies, risk frameworks, and compliance standards.
• Enforce change policy adherence across technical and business teams.

What you need to succeed:

Required:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• 5+ years of experience in IT Change Management, including hands-on experience designing and implementing the process within ServiceNow.
• Proven ability to configure and manage the ServiceNow Change Management module, including workflows, notifications, and approvals.
• Deep understanding of ITIL v3/v4 principles, with practical experience applying them in enterprise environments.
• Strong communication, facilitation, and stakeholder management skills.
• Demonstrated ability to balance process rigor with business agility and speed.

Preferred:

• ServiceNow Certified System Administrator (CSA) or ITSM Implementation Specialist certification.
• ITIL Foundation or higher-level certification.
• Experience leading ITSM process implementations or transformations.
• Familiarity with DevOps, Agile, and CI/CD environments.
• Experience working with change enablement in cloud or hybrid infrastructures.

What’s in it for you:

With us, you’ll inspire others to embrace the joy of sports while connecting with a global network of passionate individuals. We foster a dynamic and supportive culture that empowers you to innovate, grow professionally, and pursue your passion for both sports and the outdoors.

• Meaningful projects: Contribute to interesting projects with dedicated teams, making a real impact and driving positive change.
• Boundless growth opportunities: Work with global teams of industry leaders on cutting-edge projects, pushing the boundaries of innovation while contributing to responsible practices.
• Compact teams, big impact: Experience the trust and responsibility that come with working in our team setup within a global company, where your contributions truly matter.
• Collaborative excellence: Join teams obsessed with design, innovation, and excellence, collaborating with exciting global partners.
• World-leading brands: Engage with our iconic sport and outdoor brands that help people reconnect with themselves and nature.
• Shared passion for sports and the outdoors: Fuel your passion for sports and outdoor activities, inspired by our athletes, products, and the pride we take in our work.
• Authentic community: Be part of a culture that values authenticity and fosters trust within a global community.
• Global collaboration: Collaborate with diverse teams from across the world, sharing perspectives and driving collective success.
• Collective success: Push each other to reach full potential, celebrate wins together, and enjoy a workplace that feels like a community.
• IT: At Amer Sports, IT professionals have the chance to work on cutting-edge projects and implement advanced technologies, driving progress in a globally recognized company with prestigious brands.

Our Candidate-Centric Hiring Process:

At Amer Sports, we strive to make our hiring process seamless and engaging. Every CV is reviewed by real people, not AI, so your application receives the attention it deserves. Here’s what you can expect:

1. Phone Screening
2. Interview
3. 2nd Interview
4. Feedback & Decision

Apply now!

Please submit your application exclusively via the application form. CVs sent by email will not be considered or processed.

If you have any questions or need clarification at any stage of the application process or during your journey with us, please don’t hesitate to reach out to talentacquisition@amersports.com. We’re here to provide you with the support and information you need to make your experience with Amer Sports as smooth and enjoyable as possible. Your success and satisfaction are our top priorities, and we’re always here to assist you!

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