Amer Sports - IT Analyst, Desktop Support - Mexico City

Hybrid, Mexico City, Mexico

What you will be doing:

Amer Sports Mexico is looking for an IT Desktop Support Analyst to provide high-quality technical support to our employees and ensure excellent customer satisfaction. If you are passionate about IT technology, troubleshooting, and end-user support, this is the perfect opportunity for you!

In this role, you will be responsible for diagnosing and resolving hardware, software, and network issues, supporting IT service requests, and collaborating with global IT teams to continuously improve IT support services and processes.

If you enjoy working in a dynamic international environment, solving technical challenges, and helping people with IT solutions, we’d love to have you on board!

Responsibilities of this role include:

• Technical Support & Issue Resolution: Diagnose and resolve hardware, software, and network issues for end-users.
• IT Service Requests: Implement IT service requests submitted by Amer Sports employees.
• User Guidance & Training: Provide training and guidance on software applications and hardware usage.
• Incident Management: Identify root causes of issues, document troubleshooting steps, and coordinate ticket resolution.
• Documentation & Compliance: Maintain technical documentation and ensure Active Directory account compliance.
• Collaboration & Communication: Work closely with the EMEA Service Desk and local IT teams in North America.
• System & Security Maintenance: Ensure incidents and service requests are logged and resolved in a timely manner while following IT security policies.
• Proactive Reporting: Identify recurring issues and escalate problems according to the “do not look the other way” principle.

What you need to succeed:

• Bachelor’s degree in Computer Science, IT, or a related field, OR equivalent work experience in IT end-user support.
• At least 2 years of experience in a similar IT support role.
• English proficiency (B2+ level) in both spoken and written form.
• Proficiency in Windows OS support (MacOS or Linux experience is a plus).
• Experience working with Microsoft Office Suite, Azure Active Directory, Exchange, and O365 tools.
• Ability to troubleshoot and resolve hardware, software, and network-related issues.
• Understanding of network configurations, protocols, and security.
• Experience with software installation and configuration using command shell or installation packages.
• Familiarity with remote desktop applications and troubleshooting tools.
• Strong organizational and time management skills with the ability to work independently.
• Excellent customer service skills with clear written and verbal communication.
• Motivation to work in a fast-paced, international team environment.
• General understanding of ITIL working practices.
• Scripting experience is a plus.
• Willingness to learn new technologies and adapt to changing IT environments.

What’s in it for you:

With us, you’ll inspire others to embrace the joy of sports while connecting with a global network of passionate individuals. We foster a dynamic and supportive culture that empowers you to innovate, grow professionally, and pursue your passion for both sports and the outdoors.

ATMOSPHERE

• Employee volunteering opportunities
• Supporting employees’ sports hobbies
• International operating environment

DEVELOPMENT

• Opportunities for development in global SAP structures
• Interesting and challenging work in an international environment
• A promising career path and individual development plan
• Diversity of opportunities across a range of challenging and highly complex activities

BENEFITS

• Hybrid work model and flexible working hours
• Pantry vouchers
• Food vouchers
• Discounts for Amer Sport’s products
• Private medical care for you and your family
• Additional private life insurance
• Christmas bonus – 30 days
• Performance bonus

Our Candidate-Centric Hiring Process:

At Amer Sports, we strive to make our hiring process seamless and engaging. Every CV is reviewed by real people, not AI, so your application receives the attention it deserves. Here’s what you can expect:

1. CV Screening and Recruiter Screening
2. Interview online with IT Services Senior Manager
3. Interview in the office with Management Team
4. Feedback & Decision

Apply now!

Please submit your application exclusively via the application form. CVs sent by email will not be considered or processed.

If you have any questions or need clarification at any stage of the application process or during your journey with us, please don’t hesitate to reach out to [email protected] (HR). We’re here to provide you with the support and information you need to make your experience with Amer Sports as smooth and enjoyable as possible. Your success and satisfaction are our top priorities, and we’re always here to assist you!

#LI-JC1