Amer Sports - Infrastructure Operations Engineer – Connectivity Solutions - Kraków

Employment contract | Full-time | Hybrid or Remote work with occasional visiting our office in Kraków

Amer Sports is looking for an experienced Infrastructure Operations Engineer to join our global Connectivity Solutions team and ensure reliable, secure, and high-performing network operations across our global environment.

In this role, you will be responsible for end-to-end connectivity operations covering LAN, WAN, SD-WAN, Wi-Fi, VPN, and perimeter security. You will play a key role in delivering stable and secure connectivity for offices, retail stores, warehouses, cloud integrations, and remote users worldwide, working in a follow-the-sun model with global teams.

What you will be doing:

RUN – Network operations & support

• Operate and maintain SD-WAN (Velocloud), LAN switching, Wi-Fi networks, and VPN gateways.
• Execute network changes (planning, testing, implementation, and documentation).
• Monitor network health, hybrid connectivity, ISP circuits, and remote access services.
• Handle L2/L3 incidents, including troubleshooting, RCA documentation, and escalation to vendors and carriers.
• Perform patching, firmware lifecycle management, and configuration hardening.
• Support major incidents (P1) related to connectivity across regions.
• Participate in follow-the-sun handovers for ongoing incidents and changes.
• Manage network administration platforms (DHCP, Radius, LAN/WAN/Wi-Fi portals, orchestrators).

ENABLE – Platform & tooling alignment

• Apply global standards and golden configurations defined by the Connectivity Solutions domain.
• Contribute data to observability and monitoring tools (SNMP, APIs, logs).
• Collaborate with automation teams on network automation, templates, and standardization.

GOVERN – Standards & compliance

• Ensure adherence to network architecture standards, security policies, and lifecycle rules.
• Apply governance decisions related to configurations, exceptions, and vendor standards.
• Support cost and connectivity governance (FinOps) for circuits and network services.

Cross-team collaboration

• Support Field Services and Support teams with on-site LAN/Wi-Fi troubleshooting when needed.
• Participate in new site deployments, SD-WAN rollouts, and retail/warehouse projects.
• Collaborate with security teams (e.g., Zscaler) to ensure secure access and zero trust enforcement.

What you need to succeed:

Education & Experience

• Bachelor’s degree in IT, Networking, or equivalent practical experience.
• Minimum 5 years of experience in network operations, connectivity, or similar roles.
• Experience working in global or follow-the-sun / 24×7 environments is highly valued.
• Experience collaborating with ISPs, carriers, and external vendors.

Technical Expertise

• Strong hands-on experience with SD-WAN (Velocloud) and WAN technologies.
• Solid expertise in routing, switching, Wi-Fi, VPN, and NAC fundamentals.
• Experience operating enterprise LAN/WAN/Wi-Fi environments.
• Knowledge of network monitoring, hybrid connectivity, and remote access services.
• Experience with Zscaler (ZIA/ZPA/ZCC) and zero trust access models.
• Familiarity with network administration platforms (DHCP, Radius, network portals, orchestrators).
• Understanding of network security, patching, firmware lifecycle, and configuration hardening.
• Experience contributing to observability tools (SNMP, APIs, logs) and automation initiatives.

Skills & Personal Attributes

• Strong commitment to following global standards and governance models.
• Ability to troubleshoot complex network issues and act effectively in critical situations.
• Experience participating in major incidents, including RCA and escalation handling.
• Strong documentation skills and ability to create clear, reusable technical knowledge.
• Ability to collaborate effectively across global, cross-functional teams.
• Structured, reliable, and proactive working style with focus on operational excellence.

Languages & Certifications

• Fluent English (B2+), comfortable working in a multicultural environment.
• Certifications are a plus, such as:
  • Cisco Certified Network Professional (CCNP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Zscaler certifications
  • VMware SD-WAN (Velocloud) certifications

What’s in it for you:

With us, you’ll inspire others to embrace the joy of sports while connecting with a global network of passionate individuals. We foster a dynamic and supportive culture that empowers you to innovate, grow professionally, and pursue your passion for both sports and the outdoors.

• Meaningful projects: Contribute to interesting projects with dedicated teams, making a real impact and driving positive change.
• Smooth transition: Benefit from a comprehensive onboarding program designed to help you integrate seamlessly into our organization.
• Collaborative excellence: Join teams obsessed with design, innovation, and excellence, collaborating with exciting global partners.
• World-leading brands: Engage with our iconic sport and outdoor brands that help people reconnect with themselves and nature.
• Shared passion for sports and the outdoors: Fuel your passion for sports and outdoor activities, inspired by our athletes, products, and the pride we take in our work.
• Authentic community: Be part of a culture that values authenticity and fosters trust within a global community.
• Global collaboration: Collaborate with diverse teams from across the world, sharing perspectives and driving collective success.
• Collective success: Push each other to reach full potential, celebrate wins together, and enjoy a workplace that feels like a community.
• Discounts on quality products: Benefit from compelling discounts on our own-brand products (including Arc’teryx, Salomon, Wilson, Atomic, Peak Performance, and more).

Our Candidate-Centric Hiring Process:

At Amer Sports, we strive to make our hiring process seamless and engaging. Every CV is reviewed by real people, not AI, so your application receives the attention it deserves. Here’s what you can expect:

1. Phone Screening
2. 1st Technical Interview
3. 2nd interview
4. Feedback & Decision

Apply now!

Please submit your application exclusively via the application form. CVs sent by email will not be considered or processed.

If you have any questions or need clarification at any stage of the application process or during your journey with us, please don’t hesitate to reach out to [email protected]. We’re here to provide you with the support and information you need to make your experience with Amer Sports as smooth and enjoyable as possible. Your success and satisfaction are our top priorities, and we’re always here to assist you!

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