Peak Performance - Dealer Services Specialist - North Vancouver

Established in 1986 in the Swedish mountains, our love for skiing in untouched terrain and embarking on adventures in the wild run deep. Our purpose is simple: to bring this freeride spirit to the world. With our products, we aim to make adventures possible 365 days a year.

We are driven by passion, togetherhood, responsibility and winning spirit. We know that an inspiring spread of unique abilities and personalities contribute to our dynamic culture and our success. Now, we are looking for a new Dealer Service Specialist to join our team.

As a Dealer Services Specialist, you will play a central role in supporting our dealer network and ensuring every order and service interaction runs smoothly. You’ll manage the full dealer order and service lifecycle — from order processing and changes to issue resolution and service coordination — ensuring everything is handled accurately, efficiently, and on time. Acting as the key operational link between our dealers and internal teams, you’ll help drive strong OTIF (On‑Time In‑Full) performance and maintain the high service standards our partners rely on. In this role, you’ll resolve dealer inquiries, streamline processes, and continuously look for ways to improve how we deliver service.

Key Responsibilities:

• Manage the end-to-end dealer order and service lifecycle, including order entry, order changes, returns, claims, and service requests, ensuring accurate processing, timely fulfilment, and proactive communication to support strong OTIF performance and dealer satisfaction

• Act as the primary operational point of contact for dealers, responding to inquiries related to orders, deliveries, availability, invoicing, and service issues to ensure a smooth and consistent dealer experience

• Coordinate with supply chain, planning, and logistics to support dealer demand, manage allocations, and help align product availability with business priorities.

• Partner with the dealer sales team to support pricing, product availability, promotions, order documents, and other operational needs that enables efficient dealer selling and execution.

• Ensure accuracy, consistency and reliability of dealer, order, pricing, and service data in ERP and related systems, while troubleshooting and resolving any data or system issues together with internal teams.

• Maintain accurate dealer sales and service data, generate regular operational and service reports, and support performance tracking related to OTIF, order accuracy, and service levels.

Key Competencies:

• Excellent planning, coordination, and execution skills

• Customer‑first mindset with the ability to manage expectations and build trust

• Proven commercial acumen and ability to support sales-driven priorities

• Continuous improvement mindset, capable of streamlining processes and driving operational efficiency

• Innovative and adaptable, with the ability to drive change

• OMNI mindset and understanding of end‑to‑end operational flows

• Experience with EDI processes

Who we think you are:

• You have highly effective verbal and written communication skills

• You are proactive and comfortable communicating via phone & email

• You have strong organizational, interpersonal, and problem-solving skills

• You demonstrate attention to detail, including accurate data entry skills

• You are proficient in Microsoft Office with intermediate level in Excel

• Demonstrable problem-solving ability and time management practice

• You are fluent in French and English, both spoken and written

• Highly organized with a “can-do” attitude

• High Aptitude in SAP platform.

• Experience or Passion in the Sports and Outdoor industry is preferable

What we offer:

We offer you an inspiring work environment where our values of Passion, Togetherhood, Responsibility and Winning Spirit are at the core of everything we do, promoting creativity, teamwork, accountability, and progress. You get the opportunity to work with a great team that shares your passion for sports and outdoor life. We are on a growth journey, finding our line and building our future success. That provides interesting challenges and possibilities in all roles for the person who is curious and likes to get things done. We’re small enough for you to play a key role regardless of your position, but big enough to have a global presence. At Peak Performance, you get the best of both worlds.

A reasonable estimate of the pay range is $55,000 to $70,000 per annum at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training. Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.