Amer Sports - Customer Service Representative with Danish (mfd) - Lørenskog

Hybrid, Lørenskog

Join our Customer Service Team in Norway and play a key role in supporting our Danish Sales Team and customers. From ensuring every order is handled accurately to keeping customers informed and building strong relationships, you’ll help deliver a seamless experience from start to finish. If you enjoy taking ownership, working closely with sales, and making a real difference for customers, this is the role for you!

What you will be doing

• Own the customer journey from start to finish, ensuring all requests and instructions are correctly interpreted and fully actioned.
• Process customer orders accurately in our IT systems, meeting all service level agreements and identifying opportunities to upsell products and services.
• Ensure orders are completed on time and in full, keeping customers informed professionally and transparently.
• Build and maintain strong relationships with both internal teams and external customers, ensuring smooth communication and problem resolution.
• Support your colleagues as needed and contribute to improving existing processes and workflows.
• Meet personal and team targets while actively pursuing your own professional development.
• Bring fresh ideas and a proactive approach to enhance team performance, culture, and customer satisfaction.

What you need to succeed

• Fluency in Danish and English
• Experience in Customer Service or back-office roles, preferably with order management.
• Strong Excel and database skills; SAP and Salesforce knowledge is an advantage.
• Highly organized, proactive, and able to manage multiple tasks and timelines.
• Outgoing, positive attitude, and ability to influence and contribute to team culture.
• An interest in golf, sports and the outdoor industry. Golf knowledge is a plus, but a willingness to learn is what matters most.

What’s in it for you

At Amer Sports, you’ll be part of a global community of people who care about what they do and how they do it. Across our teams and brands, we are driven by ambition, collaboration, and a shared purpose of elevating the world through sport.

• Employee product benefits: Enjoy access to employee discounts on quality products from our iconic brands.
• Global collaboration: Work with diverse, international teams and collaborate across brands, functions, and markets, learning from different perspectives along the way.
• Access to a global network of leading brands: Work within a global collective of iconic sports and outdoor brands, gaining exposure to different businesses, perspectives, and opportunities across Amer Sports.
• We’re in the game together: Join a culture built on trust, support, and shared responsibility, where progress is achieved together and success is celebrated as a team.
• Purpose‑driven environment: Be part of work that supports healthier, more active lives through our iconic sports and outdoor brands.
• Small teams, real impact: Contribute in small, trusted teams within a global company, where your ideas matter and your work can create real impact.
• Excellence in how we work: Join an environment where quality, innovation, and continuous improvement matter, and where people are encouraged to raise the bar in how work is done.
• Ambitious career development: Develop your skills through meaningful work, new challenges, and collaboration with experienced colleagues.
• Modern technologies and ways of working: Be part of teams that work with modern technologies and continuously evolve how we build, operate, and improve our digital solutions.

What to expect from the recruitment process

1. CV screening: Every CV is reviewed by a human.
2. Phone screening: A conversation with Amer Sports’ HR manager to discuss the role, our organization, and your expectations.
3. Interviews: 2 rounds, including interviews with the hiring manager and prospective team.
4. Case studies or assessments: Your role may require practical tests, such as presentations or case studies.
5. Feedback and decision: We aim to provide feedback throughout the process.

Interested?

Please submit your application via the application form. CVs sent by email will not be considered or processed.

If you have any questions or need clarification at any stage of the application process or during your journey with us, please don’t hesitate to reach out to [email protected] (HR). Apply and join us in striving for excellence at each step!

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