Amer Sports - Customer Service Representative (mfd) - Villefontaine

Hybrid, Villefontaine

Join Amer Sports and be at the heart of our customer experience! Ensure every order, claim, and enquiry is handled flawlessly while collaborating across teams to delight customers and drive sales growth. Make a real impact every day by turning challenges into solutions and helping our business thrive!

What you will be doing:

• Process customer orders accurately and on time, optimizing reorders and maintaining an up-to-date order book.
• Manage enquiries, claims, and returns professionally, issuing credit notes and following company guidelines.
• Keep customer data accurate, maintaining customer master files and updating delivery information.
• Communicate proactively with customers, providing timely updates on delays, issues, or changes.
• Act as Product Expert for your assigned category, handling samples, promo orders, and price list uploads.
• Collaborate with internal teams (Credit, Planning, Warehouse, Sales) to ensure smooth order fulfilment and support colleagues when needed.

What you need to succeed:

• 2–3 years of experience in Customer Service or a similar role; background in the Sports & Outdoor industry is a plus.
• Fluency in English and strong IT proficiency (MS Office, SAP).
• Strong customer focus, with a professional and solution-oriented mindset.
• Clear, confident communication skills, including the ability to manage challenging calls.
• Excellent organisational skills, able to prioritise effectively and meet service KPIs.
• Collaborative team player, building positive relationships and supporting colleagues when needed.
• Proactive problem solver, taking ownership of decisions and outcomes.
• Flexible and reliable, able to adapt to changing priorities while delivering accurate, timely work.

What’s in it for you:

With us, you’ll inspire others to embrace the joy of sports while connecting with a global network of passionate individuals. We foster a dynamic and supportive culture that empowers you to innovate, grow professionally, and pursue your passion for both sports and the outdoors.

• Discounts on quality products: Benefit from compelling discounts on our own-brand products (including Arc’teryx, Salomon, Wilson, Atomic, Peak Performance, and more).
• Work-life balance: Enjoy flexible working hours and the option for mobile working or a home office setup.
• Active lifestyle: Embrace a healthy lifestyle with a wide range of sports opportunities and access to our on-site gym.
• Boundless growth opportunities: Work with global teams of industry leaders on cutting-edge projects, pushing the boundaries of innovation while contributing to responsible practices.
• Collaborative excellence: Join teams obsessed with design, innovation, and excellence, collaborating with exciting global partners.
• World-leading brands: Engage with our iconic sport and outdoor brands that help people reconnect with themselves and nature.
• Shared passion for sports and the outdoors: Fuel your passion for sports and outdoor activities, inspired by our athletes, products, and the pride we take in our work.
• Authentic community: Be part of a culture that values authenticity and fosters trust within a global community.
• Global collaboration: Collaborate with diverse teams from across the world, sharing perspectives and driving collective success.
• Collective success: Push each other to reach full potential, celebrate wins together, and enjoy a workplace that feels like a community.

Our Candidate-Centric Hiring Process:

At Amer Sports, we strive to make our hiring process seamless and engaging. Every CV is reviewed by real people, not AI, so your application receives the attention it deserves. Here’s what you can expect:

1. CV Screening
2. Phone Screening
3. Interviews with recruitment team
4. Feedback & Decision

Apply now!

Please submit your application exclusively via the application form. CVs sent by email will not be considered or processed.

If you have any questions or need clarification at any stage of the application process or during your journey with us, please don’t hesitate to reach out to [email protected] or [email protected] (Team Manager). We’re here to provide you with the support and information you need to make your experience with Amer Sports as smooth and enjoyable as possible. Your success and satisfaction are our top priorities, and we’re always here to assist you!

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