At Mizuno Corporation EMEA we're looking for a Customer Service Advisor Golf to join our team.

At Mizuno Corporation EMEA we’re looking for a Customer Service Advisor Golf to join our team.

About the Company

Since its foundation in 1906, Mizuno Corporation has developed products and services and utilized the value of sports under the management principle that “we will contribute to society through the advancement of sporting goods and the promotion of sports”. We will actively spread the value of sports even in everyday life and contribute to making people around the world happy through the power of sports.

About the job

Do you want to work for an organisation that places the values of “Fair-Play”, “Friendship” and having a “Fighting Spirit”, at the forefront of their mission and vision? This could be the role for you.

About the role

As our first point of contact for customers, the Customer Service Advisor plays a key role in the Mizuno Golf Team in EMEA. To provide an efficient level of customer service by ensuring customers are regularly updated with regards to their order book and that shipments are completed on time with correct documentation 

Key tasks and responsibilities include;

 • Ensure that goods are shipped to customers on a regular basis to meet their delivery requirements.

• Process all customers’ orders and ensure that sales orders are confirmed by customers before PO is placed or stock allocated.

• Process Golf custom fit orders and update the customer with accurate production and delivery dates. Liaise with clients for heads stock.

• Answer queries from customers when required.

• Regularly update warehouses with export shipping schedules.

• Regularly update customers on the progress of their orders including any discrepancies and delays.

• Allocate, pick and ship orders in line with payment terms, credit status and shipping schedules.

• Liaise with credit control to ensure prepayments are received prior to shipments.

• Liaise with purchasing staff to obtain delivery dates for incoming stocks.

• Ensure shipments are accompanied by the correct documentation and controlled with the correct Customs documentation.

Initially onboarding training on a central location in Europe, this role is a 100% remote working from home position either in Sweden, Germany or The Netherlands.

The Benefits

• 37,5-40 (depending on country) hours working week, unpaid lunch, Monday – Friday working hours

• pension and insurance

• 25 days holiday-leave

• Mizuno staff discount on a wide range of products

About you

• Previous experience of customer services within an export/shipping departments

• Good communication skills

• Intermediate or advance Excel skills

• Experience with databases

• Ability to work under pressure to tight deadlines with good organisational skills.

• Attention to details

• Swedish fluent speaker, and English

Apply for the job

Do you want to join our team as our new Customer Service Advisor? Then we’d love to hear about you!