Arc’teryx - Account Manager, South Central – USA - Remote USA

Department: NAM – North America Wholesale
Reports to: Senior Manager, Specialty Sales – USA
Location: Texas: Houston, Austin, Dallas, or San Antonio.

Your Opportunity at ARC’TERYX:

The Account Manager, South Central – USA, for North America Wholesale is responsible for building and maintaining strong relationships with wholesale customers while driving sales growth and customer satisfaction. This role serves as the primary contact for assigned accounts, ensuring customers receive exceptional service, timely support, and strategic business solutions. The Account Manager works closely with internal teams, including Sales, Operations, Customer Service, and Logistics, to deliver an outstanding customer experience and achieve revenue targets within South Central USA, Texas and Oklahoma.

This is a remote role, based in Texas. Candidates must be located in a major city or within a reasonably commutable distance to a major city and airport.

Meet your Team:

The North America Wholesale team is accountable for delivering sales through all local channels. We meet the guest where they are shopping, and ensure Arc’teryx is represented in an authentic, consistent way. As the retail landscape changes, we will work together to evolve our approach with creativity and teamwork.

• Developing and maintaining long-term relationships with wholesale customers
• Serving as the primary point of contact for assigned accounts and respond to customer inquiries in a timely manner
• Conducting regular business reviews with customers to understand needs, challenges, and opportunities
• Resolving customer concerns and escalate issues when necessary to ensure customer satisfaction

• Maintaining accurate customer records, account activity, and communications within the CRM system
• You are an expert in developing and nurturing future relationships in the outdoor space, growing your order book and driving new accounts and revenue.

• Achieving and exceed assigned sales, revenue, and margin targets
• Identifying opportunities to increase sales through upselling, cross-selling, and product expansion
• Collaborating with customers to forecast demand and develop growth strategies

• Prospecting and onboard new wholesale accounts as required
• Preparing and deliver sales presentations, proposals, and pricing recommendations
• Coordinating with internal teams to ensure accurate order processing and timely delivery
• Monitoring inventory availability and communicate product updates to customers
• Supporting customers with pricing, product information, promotions, and order status inquiries
• Ensuring contract terms, pricing agreements, and service expectations are adhered to

• Staying informed about industry trends, customer needs, and competitor activities
• Providing market feedback and customer insights to support business planning and product strategies
• Identifying opportunities for process improvements that enhance customer experience and operational efficiency

• You have Bachelor’s degree in Business, Marketing, Commerce, or a related field preferred
• You have 5+ years of experience in account management, sales, business development, or customer relationship management
• You have experience in wholesale, retail, consumer goods, distribution, or related industries preferred

• You have a strong ability to build relationships, sell, influence, and negotiate
• You are highly organized, and have excellent attention to detail

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• You are able to operate independently
• You are passionate about building relationships, and able to dive in and drive brand awareness
• You have strong relationship-building and customer service skills
• You have excellent verbal, written, and presentation communication skills
• You have proven ability to meet sales targets and manage multiple accounts effectively
• You have strong negotiation, problem-solving, and conflict-resolution skills
• You have proficiency with CRM systems and Microsoft Office Suite
• You have strong organizational skills with attention to detail
• You have ability to analyze sales data and identify growth opportunities
• You are self-motivated with the ability to work independently and collaboratively

The salary range for this role is: USD$82,000 – USD$108,000