On - Senior Specialist – Retail Training, North - Beijing

Team for Career Site

Retail (office team)

In short

As a retail trainer, you will be responsible for developing training content and delivering training to all our frontline team members. From retail store team, to sales staff in our shop-in-shops and specialty stores, to our customer service team servicing our ecom customers across channels, you will ensure a consistent tone of voice and a “Wow” customer experience across our channels. You will be responsible for educating our retail, sales and happiness delivery team in On’s spirits and values, our brand and products stories and how we deliver these messages to our customers, with the ultimate goal of maximizing revenue across all our channels.

Your mission

Develop and deliver different training topics to our retail store teams, our shop-in-shop and franchise store staffs on an ongoing basis
Understand On culture and transfer into understandable contents to support retail team for culture cultivation
Ensure consistent level of different training topics of regional store teams, B2B stores (shop-in-shops and franchise stores) in partnership with the store leaders and tech rep team
Proactively collect training feedbacks and continually improve the contents to fulfill audience and business needs
Give coaching based on the observation of the store team during store visit in terms of culture, product, service, leadership, etc..
Continually evolve the learning journey content and deployment under an agile business environment
Lead region in-store trainer and keep the momentum to elevate the training consistency / effectiveness level and audience experience level
Lead or proactively support e-learning platform and manage region effectiveness 50% business travel is required

Your story

5 – 8 years of relevant experience in Retail Training, sports lover will be a plus Course design experience or strong project management experience
An entrepreneurial spirit who expects the unexpected and takes calculated risks to deliver results
Strong understanding of needs and challenges in our industry and of customer experience trends
Proactive with a diligent, organized and reliable working method as well as high attention to detail
Natural desire to constantly re-think, question and organize the way our retail training is set up
Ability to read, speak and write English fluently

Meet the team

At On China we are passionate about running, passionate about growing our young team and passionate about bringing the fastest growing running brand globally, to one of the fastest growing markets worldwide. Be it in our office in Shanghai, supporting our stores across the country, building our brand community in China, or running and hiking trails, we are one fun team, and we’re looking for more On friends to join us.