New Balance - Assistant Retail Store Manager (38 hours) – Glasgow - Glasgow

MAJOR ACCOUNTABILITIES: 

• Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency  

• Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results   

• Understanding customer expectations and training your team to always reach or exceed their expectations  

• Guides and provides training to all team members in relation to products, NB technologies and seasonal products  

• Assists in co-ordinating rota and scheduling 

• Minimises losses implementing, monitoring, and tracking all procedures of loss prevention  

• Supports the recruitment, induction, training, and development of the store team  

• Key holder for the store and an active member on the shop floor and back of house carrying out retail duties – sales, customer service, stock control 

• Dealing with enquiries and an escalation route for customer complaints  

• Understanding and supporting store operations, policies and procedures via the retail game changer  

• Adhere to company’s policies and procedures 

• Perform other duties that as required from the business or Store Manager 

REQUIREMENTS FOR SUCCESS: 

• Team Player 

• Proven experience in a supervisory position 

• Ability to lead and coach a team 

• Knowledge of retail KPIs 

• Previous experience in retail desirable  

• Demonstrate customer service skills 

• A passion for retail and sales 

• Desire to learn 

• Ability to perform basic maths and general retail operational processes 

• Understanding of POS register systems  

• Effective communication skills 

• Flexible work schedule including weekends and holidays 

ADDITIONAL BENEFITS: 

• Competitive compensation 

• Potential to earn more through our Retail Bonus Scheme 

• Great development opportunities  

• Inclusive working environments across all our European locations 

• Generous staff discount 

• Project involvement across our European region 

• Flexible uniform package