Amer Sports - Order to Cash Senior Specialist (Cash Collection) - Kraków

Employment Contract | Full-time | Work in shifts 3 PM – 11 PM | Kraków

We’re looking for an OTC Senior Specialist (Cash Collection) for Amer Sports’ office in Kraków.

Amer Sports is a global collective of iconic sports and outdoor brands, powered by a community of people who share a passion for authenticity, impact, and excellence. We bring together leading brands, talented teams, and a culture built on collaboration. If you’re looking for an environment where you can make an impact and grow your career, we invite you to explore the opportunity below.

This role sits at the heart of our Order to Cash function, where you’ll own the full collections cycle for wholesale customers — from daily portfolio monitoring to resolving complex escalations and driving payment negotiations. You’ll be a trusted senior expert on the team, mentoring junior colleagues, shaping how we work, and actively contributing to process improvements that strengthen our global operations. If you thrive in a fast-paced environment, take pride in ownership, and want your work to make a tangible impact on the business, this is the right place for you. Please note that this role operates on the 3rd shift, from 3:00 PM to 11:00 PM.

What you will be doing

Cash Collection & Portfolio Management

• Monitor accounts receivable aging on a daily basis and proactively manage your portfolio.
• Follow up with overdue accounts regularly to ensure timely payments.
• Review orders on hold and resolve credit hold issues in a timely manner.
• Cooperate with the Credit Manager on ad hoc matters and collection calls.

Customer Communication & Issue Resolution

• Handle inbound and outbound calls, responding to customer queries related to billing, orders, and credit notes.
• Respond to emails from internal teams — including Sales, CX, and other OTC teams — and external customers within agreed SLAs.
• Maintain accurate and up-to-date records of all collection activities.

Escalations & Complex Claims

• Take the lead on resolving escalated and non-standard cases, driving customer negotiations and managing payment arrangement discussions.
• Step in during the Team Lead’s absence to conduct audit walkthroughs, deliver clear process narratives, and ensure control adherence.

Team Support & Knowledge Sharing

• Conduct on-the-job training for new team members and mentor junior staff throughout onboarding.
• Share expertise with team specialists and support interns by overseeing their day-to-day work.
• Execute employee backup plans to ensure business continuity.

Process Improvement & Documentation

• Actively contribute to improvement, automation, and optimization initiatives within the team’s scope.
• Create and update desktop procedures and process documentation.

You will report to the OTC Team Lead (Cash Collection).

What you need to succeed

Experience & Technical Expertise

• 5+ years of experience in a collections or Order to Cash environment.
• Advanced knowledge of SAP and strong command of the end-to-end OTC process.
• Proven ability to develop desktop procedures and create process maps.
• Solid foundation in project management.

Skills & Personal Attributes

• Highly independent — you can organize your workload and make sound decisions without constant guidance.
• Strong customer service and negotiation skills; comfortable managing complex, high-stakes conversations.
• Proactive and solution-oriented — you don’t wait for problems to escalate; you take charge and resolve them.
• Broad strategic awareness — you understand how your work connects to the bigger picture.
• A natural mentor who sets high standards and inspires others through professionalism and dedication.
• Curious, collaborative, and committed to continuous improvement.

Languages

• Proficiency in English (written and spoken).

Education

• Master’s degree.

What’s in it for you

At Amer Sports, you’ll be part of a global community of people who care about what they do and how they do it. Across our teams and brands, we are driven by ambition, collaboration, and a shared purpose of elevating the world through sport.

• Flexibility: Choose how you work best with flexible hours and hybrid work options, and take time to contribute beyond your day-to-day role with two additional paid volunteer days.
• Health & active lifestyle support: Stay active and take care of your wellbeing with private medical care, MyBenefit cafeteria platform, well-being initiatives, and opportunities to join company sports activities.
• Employee benefits: Benefit from employee discounts on quality products from our iconic brands, a cafeteria benefits platform, life insurance, holiday subsidies, and convenient office perks.
• Learning and development support: Grow your skills and confidence with financial support for education, professional courses, certifications, development opportunities, and language learning.
• Global collaboration: Work with diverse, international teams and collaborate across brands, functions, and markets, learning from different perspectives along the way.
• Access to a global network of leading brands: Work within a global collective of iconic sports and outdoor brands, gaining exposure to different businesses, perspectives, and opportunities across Amer Sports.
• We’re in the game together: Join a culture built on trust, support, and shared responsibility, where progress is achieved together and success is celebrated as a team.
• Purpose-driven environment: Be part of work that supports healthier, more active lives through our iconic sports and outdoor brands.
• Small teams, real impact: Contribute in small, trusted teams within a global company, where your ideas matter and your work can create real impact.
• Excellence in how we work: Join an environment where quality, innovation, and continuous improvement matter, and where people are encouraged to raise the bar in how work is done.
• Ambitious career development: Develop your skills through meaningful work, new challenges, and collaboration with experienced colleagues.
• Modern technologies and ways of working: Be part of teams that work with modern technologies and continuously evolve how we build, operate, and improve our digital solutions.
• Finance-specific: As a member of our Finance team, you’ll work at the core of a global business, driving transformation, supporting growth, and shaping the future of finance across iconic sports and outdoor brands — all within a dynamic, fast-evolving environment.

What to expect from the recruitment process

1. CV screening: Every CV is reviewed by a human.
2. Phone screening: A conversation with Amer Sports’ Talent Acquisition Team to discuss the role, our organization, and your expectations.
3. Interviews: 2 rounds, including interviews with the hiring manager and prospective team.
4. English proficiency evaluation
5. Case studies or assessments: Your role may require practical tests, such as presentations or case studies.
6. Feedback and decision: We aim to provide feedback throughout the process.

Interested?

Please submit your application via the application form. CVs sent by email will not be considered or processed.

If you have any questions or need clarification at any stage of the application process or during your journey with us, please don’t hesitate to reach out to [email protected].

Apply and join us in striving for excellence at each step!