Amer Sports - Customer Service Representative (mfd) - Borås

Office, Borås, Sweden

Join our Customer Service Team and play a key role in ensuring every order is handled accurately, every customer is informed, and every interaction leaves a positive impression. If you thrive on taking ownership, building relationships, and providing seamless support from start to finish, this is the role for you.

What you will be doing:

• Own the customer journey from start to finish, ensuring all requests and instructions are correctly interpreted and fully actioned.
• Process customer orders accurately in our IT systems, meeting all service level agreements and identifying opportunities to upsell products and services.
• Ensure orders are completed on time and in full, keeping customers informed professionally and transparently.
• Build and maintain strong relationships with both internal teams and external customers, ensuring smooth communication and problem resolution.
• Support your colleagues as needed and contribute to improving existing processes and workflows.
• Meet personal and team targets while actively pursuing your own professional development.
• Bring fresh ideas and a proactive approach to enhance team performance, culture, and customer satisfaction.

What you need to succeed:

• Fluency in Swedish and English
• Experience in Customer Service or back-office roles, preferably with order management.
• Strong Excel and database skills; SAP and Salesforce knowledge is an advantage.
• Highly organized, proactive, and able to manage multiple tasks and timelines.
• Outgoing, positive attitude, and ability to influence and contribute to team culture.
• Passion for sports and outdoor industry.

What’s in it for you:

With us, you’ll inspire others to embrace the joy of sports while connecting with a global network of passionate individuals. We foster a dynamic and supportive culture that empowers you to innovate, grow professionally, and pursue your passion for both sports and the outdoors.

• Discounts on quality products: Benefit from compelling discounts on our own-brand products (including Arc’teryx, Salomon, Wilson, Atomic, Peak Performance, and Armada).
• Boundless growth opportunities: Work with global teams of industry leaders on cutting-edge projects, pushing the boundaries of innovation while contributing to responsible practices.
• Compact teams, big impact: Experience the trust and responsibility that come with working in our team setup within a global company, where your contributions truly matter.
• World-leading brands: Engage with our iconic sport and outdoor brands that help people reconnect with themselves and nature.
• Shared passion for sports and the outdoors: Fuel your passion for sports and outdoor activities, inspired by our athletes, products, and the pride we take in our work.
• Authentic community: Be part of a culture that values authenticity and fosters trust within a global community.
• Collective success: Push each other to reach full potential, celebrate wins together, and enjoy a workplace that feels like a community.

Our Candidate-Centric Hiring Process:

At Amer Sports, we strive to make our hiring process seamless and engaging. Every CV is reviewed by real people, not AI, so your application receives the attention it deserves. Here’s what you can expect:

1. CV Screening
2. Phone Screening
3. Interviews with recruitment team
4. Feedback & Decision

Apply now!

Please submit your application exclusively via the application form. CVs sent by email will not be considered or processed.

If you have any questions or need clarification at any stage of the application process or during your journey with us, please don’t hesitate to reach out to [email protected]. We’re here to provide you with the support and information you need to make your experience with Amer Sports as smooth and enjoyable as possible. Your success and satisfaction are our top priorities, and we’re always here to assist you!

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