On - Store Training Specialist - New York

Team for Career Site

Retail (store team)

In short

You will oversee and conduct training activities in coordination with the Store Leads and In Store Trainers and act as a key partner to Regional Training Senior Specialist and the Area Lead. You will deliver engaging and impactful training through in-store interventions, classroom training, and promoting the adoption of the Digital Training APP.

You are passionate about our customers, their journey, and how to give them the best experience. In this position, you will deliver innovative and exciting programs focused around people, products, tools/systems, customer experience and other current and future store needs.

Your mission

– Analyze store team’s performance and skills and identify training needs together with the Store Leaders and Area Lead
– Develop a training plan and calendar for On retail stores in your area, taking in consideration seasonality and business objectives
– Draft communications, create and deliver learning content and follow up post training (quizzes and surveys) for our store teams
– Organize trainings according to local training plan (training venue, logistics, invites, etc)
– Monitor and promote the adoption of online training tools across the retail and training community
– Ensure a high level of product knowledge and customer experience is maintained at all times
– Provide regular training support and follow-up in Store, coaching and developing teams as needed
– Responsible for the retail onboarding program (Advisor, Leadership) and supporting new starters’ integration in store
– Coordinate the work of In Store Trainers, supporting their development
– Incorporate ongoing program feedback and manage updates and by evaluating the quality and success of training
– Maintain and analyze reporting tools for training and coaching execution

Your story

– 2-3 years of experience as a store/area trainer with similar responsibilities
– You have experience deploying/facilitating content to retail audiences in person, virtually and via a digital platform
– You are able to analyze qualitative observations and quantitative data to create practical training action plans
– You have a passion for learning and developing talent, as well as learning rapidly and eagerly yourself
– You have the entrepreneurial mindset to deliver innovative programs, as you are resourceful, nimble, and creative with limited resources
– You are able to create/adapt powerful content with the tools at your disposal (Google Slides, Digital APP)
– You are organized and have excellent time management skills
– You have a keen eye for observing, commenting and providing feedback on how to achieve retail excellence, and are able to channel your observations to retail partners accordingly
– This is a field role based in store and dedicated to training. This will require regular traveling to the different NY stores with opportunities to visit other US locations
– You are fluent in English and have excellent communication skills
– Ability to speak Spanish is advantageous but not a must

Meet the team

You will be based out of On’s New York Flagship Store in Flatiron and will be responsible for coordinating and delivering all levels of training to New York and surrounding area stores.
Together with the Area Lead and the Regional Training Senior Specialist AMER, you will set training priorities for each store and execute global programs accordingly and timely. You will coordinate the work of the In Store Trainers within your area and will divide your time between facilitating training and coaching and developing teams on the sales floor.