New Balance - Retail Store Manager (Full-time) – Leeds - Leeds

MAJOR ACCOUNTABILITIES: 

• Drive and motivate your team to achieve individual and store targets 

• Lead by example on the shop floor and back of house 

• Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control and loss prevention  

• Manage the execution of the retail game changer in your store 

• Analyses the overall performance of the store and make decisions and adjustments to increase productivity and efficiency  

• Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results   

• Co-ordinates rota and store scheduling   

• Minimises losses implementing, monitoring, and tracking all procedures of loss prevention  

• Accountable for maintaining health, safety and environmental standards in store 

• Manages in store HR operations – recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team  

• Deals with enquiries and an escalation route for customer complaints  

• Proactively share internal and external feedback to Senior Management 

• Perform any other duties as required from Senior Management 

REQUIREMENTS FOR SUCCESS: 

• Team Player 

• Proven people management and leadership experience 

• Previous retail experience desirable 

• Demonstrate customer service skills 

• Knowledge of loss prevention procedures 

• A passion for retail and achieving sales targets, with high knowledge of retail KPIs 

• Desire to learn 

• Ability to perform basic maths and general retail operational processes 

• Knowledge of POS register systems 

• Excellent attention to detail 

• Effective communication skills 

• Fluent in English 

• Knowledge of the retail market/consumer trends 

• Comfortable with being remotely managed 

• Flexible work schedule including weekends and holidays 

ADDITIONAL BENEFITS: 

• Competitive compensation 

• Potential to earn more through our Retail Bonus Scheme 

• Great development opportunities  

• Inclusive working environments across all our European locations 

• Generous staff discount 

• Project involvement across our European region 

• Flexible uniform package