On - Orderbook Specialist - Yokohama

Team for Career Site

Customer Service

In short

We are looking for a data driven and hands-on Orderbook Specialist to join our growing Japan, based in Yokohama. This role will suit flexible, autonomous and ambitious professionals willing to develop their business acumen in the core of On’s strategic operations.

You will provide elevated focus and create superior On Time availability and delivery controls for all orders with a strong focus on defined articles at Retail Intro/Launch. Executing all system and communication-related activities, ensuring that critical launch demand will be fulfilled on time and in full (OTIF). To achieve this, you will collaborate closely with our Happiness Delivery (customer service), Sales, Demand Planning, and Controlling teams. You will provide insights and data as well as drive cross functional process improvement to enable the commercial (sales) team to deliver impactful and effective account management to our customers.

You will work hand in hand with our warehousing team, providing accurate weekly and monthly warehouse volume expectations. You will be the business expert in all things related to the order release lifecycle in our ERP system, D365. You are highly analytical, can quickly and accurately perform analysis and draw conclusions from results, and can easily work in a dynamic environment with several stakeholders.

Your mission

– Owner of the order book for Japan. Responsible for maintaining an accurate and up-to-date order book, own all needed order adjustments (order release date, launch date change, etc.), backorder clean-up, range, and ad-hoc troubleshooting
– Serve as the “center of excellence” for Demand Fulfillment topics and support continuous training and bringing know-how to local teams
– Responsible for warehouse volume forecasting, key sparring partner for our local Warehouse Specialists
– Provide visibility of launch volumes and ship dates to warehouses
– Coordinate order release for strategic product launches considering all business & marketing needs
– Work with and support other order fulfillment functions such as inbound planning, warehouse planning, inventory management, and customer fulfillment to drive OTIF delivery
– Create visibility of product availability status to Sales, Marketing, and other internal stakeholders relevant to local market
– Microsoft D365 and Looker power user and enhancement/efficiency driver
– Close collaborator across APAC and global teams to share and deliver efficient and effective solutions in the local region

Your story

– 3 years of working experience in orderbook management, account management, sales planning or a similar role
– Experience in the sports or fashion industry being a plus
– Very strong analytical evaluative and problem-solving abilities
– Systems and IT literate (MS suite expert, BI tool, and ERP familiarity) Microsoft Dynamics 365 (+ Sunrise add-on) experience is a big plus.
– High fluency in Japanese and English (Writing & Speaking)
– Strong communication skills across multiple areas of the organization
– Curious and positive self-starter with a “getting things done” attitude
– Team player in a matrix organization and flexibility to respond to rapidly changing business priorities while working with multiple stakeholders
– Detail-oriented with the ability to zoom out and evaluate business impact
– Open to giving and receiving timely feedback helping us all to be lifelong learners.

Meet the team

We, the APAC team, are responsible for developing On across the region APAC. APAC is made up of markets managed by distribution partners as well as Mainland China, Hong Kong, Japan, South Korea and Oceania, markets that we manage directly with our own teams. As we’re combining both to build one region, we’re exploring and defining how to work together as we’re seeing the business grow – and planning for even more growth in the future. With this said, we’re a team that’s on the move, enjoying the opportunity to shape and seeing the results of our work everyday.
The Japan team is currently sitting at 80 people across the region, with 50 based in the Yokohama office. We are in the process of establishing a local Japan Operations team which you would be part of.
We are focused and data-driven, but are also action-oriented and able to multitask, we are also continuously challenging the status quo and “industry standard”.