Arc’teryx - D2C IT Manager - Tokyo

Responsibilities

• Digitalization: Drive the digitalization of Arc’Teryx e-Commerce platforms and seamless connection with retail stores.
• Service launch: Lead and manage the launch of new services, including technical design, development, and testing.
• Service enhancement: Manage and enhance existing services. 
• Identifying and resolving website issues: Working with an external developer agency to identify and resolve bugs and issues.
• Business collaboration: Work closely with business leaders to understand requirements and solve business problems.
• Collaborating with cross-functional teams: Working with key stakeholders such as e-Commerce, IT, CRM, Guest Services team to develop best in class platform to support business and customers.
• Collaborate with Global engineering teams: Engage with global engineering team, collaborating with local IT, guiding developers and product architects, and establishing best practices.
• Analyzing systems and assets: Recommending and implementing solutions and upgrades. 
• Providing training: Ensuring employees are up to date on the latest systems and assets. 
• Creating and maintaining a digital presence: Overseeing website updates, ensuring accurate product data, and aligning with marketing content calendars. Working with creative and go-to-market teams to develop website assets.

Skills and Experience

• 5+ years of IT experience.
• Experience with e-commerce platforms, mobile apps, and back-end system.
• Experience with retail business operations and systems, and store staff apps.
• Experience with project management, including technical design, development, and testing.
• Experience with cross-functional collaboration.
• Experience with technology such as SAP, Shopify, Zendesk, and point-of-sale software.
• Ability to prioritize, multi-task, and make decisions quickly.
• Ability to work independently and solve problems with minimal supervision.
• Language: ability to communicate in Japanese and English.