On - Associate Store Leader, Vienna (New store) - Vienna

Team for Career Site

Retail (store team)

In short

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and take on the responsibility to co-lead On’s first store in Vienna. As one of the first hires of the Vienna store team, On will rely on you to help co-define the various store operation processes ahead of the opening.

Once the doors have opened, you will be in charge of the store’s overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities.

Your mission

– Continuously embrace and communicate On’s values and brand philosophy in team and customer interactions.
– Ensure optimal stock levels and inventory accuracy by proactively monitoring sell-through rates and product flow strategy in store.
– Ensure smooth transitions by planning visual change-outs in advance and addressing any visual updates for sell through optimization on a daily basis.
– Implement development plans for team leads to support their professional growth and performance.
– Lead recruitment for lead advisors and advisors, and deliver a strong onboarding process for new all hires.
– Contribute to implementation of ongoing learning and development programs for the store team and on-the-job coaching / training as needed.
– Support monitoring of store key performance indicator to track healthiness of business operations.
– Oversee FoH (Front-of-House) operations to ensure that exceptional service is provided to each and every customer.
– Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels as well as inbound and outbound product flow requirements.
– Act as the in-store troubleshooting expert for On’s store systems and core processes.
– Ensure smooth transportation of products in collaboration with the product operations team.
– Oversee stock counts, managing all aspects from preparation to investigation of discrepancies
– Willingness to travel up to 10% of the time; travel percentage will fluctuate based on business needs.

As you will be working in a retail store environment the position involves constant spoken communication but also reaching, carrying, climbing stairs, and standing for consecutive hours. It will occasionally involve stooping, kneeling, and crouching. You may also occasionally lift material up to 25 pounds (11.3 kg).

Your story

– 3+ years of experience in a customer-focused setting including 1 year managerial responsibilities.
– Operational retail experience in a sports, tech and / or fashion environment is a strong plus.
– A collaborative team player with strong interpersonal, hospitality and communication skills.
– Experience providing interactive and meaningful experience to customers and team members.
– An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs.
– Ability to read, write and speak German and English fluently is required.
– Ability to work weekends, evenings and holidays as needed.

Meet the team

In this role, you will support the fastest-growing global sports brand in expanding and optimizing its retail store operations. Working alongside Retail Operations, Retail Tech, Retail Training, and the global DTC Retail team, you will elevate store processes and drive operational excellence. You will collaborate with store teams to manage and communicate store workload across departments, steer special projects, ensure smooth technical operations, and implement omni-channel opportunities in our retail stores. Join us to shape the future of our retail landscape and contribute to our continued success.