Amer Sports Europe Services GmbH - ServiceNow Senior Developer (ITSM,Discovery) - Mexico City

Hybrid/Remote, Mexico City

Amer Sports is seeking an ambitious ServiceNow Developer to join our team of talented professionals who share a passion for IT technology and an unwavering focus on customer experience.

The main goal of this position is to design, develop, and manage technical solutions on the ServiceNow platform. You will play a key role in implementing best practices, ensuring system performance, and guiding the platform’s future direction.

This role requires expertise in Discovery, Service Mapping, and Common Service Data Model (CSDM) to enhance configuration management and asset tracking. You will collaborate with cross-functional teams to drive automation, maintain integrations, and improve workflows in alignment with ITIL frameworks.

If you are a skilled ServiceNow professional looking for an exciting challenge, apply today!

What you will be doing:

• ServiceNow Development & Customization: Work on Service Catalog, Incident, Problem, Change, Knowledge, and Service Portal.
• Discovery & Service Mapping: Implement and enhance ServiceNow Discovery, Service Mapping, and CSDM to optimize configuration management.
• Integration development and management: Develop and maintain integrations with SAP, Confluence, Jira, JAMF, Intune, TEAMS, Salesforce, etc.
• Scripting & Automation: Create and maintain server-side scripts, ACLs, business rules, UI actions, UI policies, and other automation solutions.
• Collaboration & Stakeholder Engagement: Work closely with platform owners and IT teams to refine ServiceNow functionalities and ensure seamless performance.
• Technical Documentation: Create and maintain technical requirements, process documentation, and user guides.
• Continuous Improvement: Stay updated on new ServiceNow modules and best practices, adapting to the company’s growth and evolving business needs.
• Platform Maintenance: Support updates, cloning activities, and overall system health.
• Platform Optimization: Continuously monitor system performance, troubleshoot issues, and implement improvements.

What you need to succeed:

• 5+ years of experience as a ServiceNow Developer and at least 3 years of hands-on experience with Discovery, Service Mapping, and CSDM.
• ServiceNow Certifications: CSA, CIS ITSM, and Discovery & Service Mapping.
• Strong expertise in ServiceNow solutions, scripting, and implementation strategies.
• Experience in ServiceNow APIs, REST/SOAP web services, and external integrations.
• Excellent problem-solving, analytical, and organizational skills.
• Ability to manage information effectively and work in a fast-paced IT environment.
• Fluent English (written & spoken) is required.

What’s in it for you:

With us, you’ll inspire others to embrace the joy of sports while connecting with a global network of passionate individuals. We foster a dynamic and supportive culture that empowers you to innovate, grow professionally, and pursue your passion for both sports and the outdoors.

• ServiceNow Credit Points for continual learning and certification
• Working on new ServiceNow platform which was recently deployed
• Meaningful Projects: Contribute to responsible projects with dedicated teams, making a real impact and driving positive change
• Continuous Learning: Access our e-learning platform with a wealth of engaging learning content to expand your knowledge and skills.
• Work-Life Balance: Hybrid work model and flexible hours
• IT: At Amer Sports, IT professionals have the chance to work on cutting-edge projects and implement advanced technologies, driving progress in a globally recognized company with prestigious brands.
• Global Exposure: Collaborate with a diverse, international team spanning North America, Asia Pacific, and beyond.
• Restaurant & Grocery Vouchers
• Discounts on Quality Products: Benefit from compelling discounts on our own-brand products (including Salomon, Atomic, Peak Performance, and more).
• Private Medical Care for employee and family
• Additional Private Life Insurance
• Savings fund
• Motivating Bonuses: Christmas & Performance bonus

Our Candidate-Centric Hiring Process:

At Amer Sports, we strive to make our hiring process seamless and engaging. Every CV is reviewed by real people, not AI, so your application receives the attention it deserves. Here’s what you can expect:

1. Phone Screening
2. Interview online
3. Interview in the office
4. Feedback & Decision

Apply now!

Please submit your application exclusively via the application form. CVs sent by email will not be considered or processed.

If you have any questions or need clarification at any stage of the application process or during your journey with us, please don’t hesitate to reach out to talentacquisition@amersports.com. We’re here to provide you with the support and information you need to make your experience with Amer Sports as smooth and enjoyable as possible. Your success and satisfaction are our top priorities, and we’re always here to assist you!