On - 285 Specialist – Key Account Services (German/English Speaking) - Berlin

Team for Career Site

Customer Service

In short

Our Account Services team is growing, and with that growth comes new and exciting opportunities to join our vibrant and energetic team!

As a Key Account Services Representative, your goal is to deliver excellent service to our partners, helping us achieve our goal of being known for their excellent customer service. You will be joining an energetic and collaborative team and aim to WOW our key partners by striving to find customized solutions that work for all stakeholders. You will work closely with other functions, and build strong, collaborative relationships. Your job is supported by the latest technology, making it easy to deal with relevant customer and product data and translate them into business actions.

Your mission

– You will be the first point of contact for our Key Accounts and be responsible for their requests via email and phone.
– You will take the initiative to clarify open questions and issues by proactively connecting with our customers – always aiming for the best solution for all parties.
– You will work cross-functionally to get orders to the dealers on time and in full by aligning our interests with other stakeholders and creating a collaborative relationship
– You will work on requests in our CRM-System (Salesforce) and execute them in our ERP system (D365), with great accuracy and attention to detail
– You are committed to sharing your knowledge and experience with the team, as only united can we deliver what we call customer service excellence
– You will put your analytical skills to the test and find creative solutions that wows our customers.

Your story

– You bring 2+ years’ experience from a similar customer-facing / operational role (e.g. customer service in an office, buying, post-sales). Experience with B2B partners and complex delivery requirements is a plus.
– English and German skills are business-fluent.
– You have excellent interpersonal skills with a focus on relationship building – team spirit is not a cliché for you, but a must-have in your next role
– You have an affinity for numbers and data. Using spreadsheets and reports, you are able to extract insights and make decisions based on your – You enjoy working with people. As a communication expert, you are empathetic, patient, and polite and you are flexible to react to different – You’re well organized and have an innate attention to detail. You’re able to work independently and prioritize your tasks while working within a limited timeframe.
– You are adept at articulating your thoughts and ideas and you’re not afraid to challenge the status quo.

Meet the team

We offer a dynamic, challenging, and friendly environment that has been ranked as the ‘fastest growing sports company’ of its time. With offices across the globe, we are an international team that is hungry to innovate and build something incredible. We foster an active environment where each individual strives for excellence and can achieve their full potential. This is where your work matters; you’re hands-on and your team members are amongst the very best in their respective disciplines and fields.
If you are driven to bring On to the next level, curious about the opportunity and want to be part of our growing team send us your application, and join the Oniverse!