On - Store Leader, Vienna (New Store) - Vienna

Team for Career Site

Retail (store team)

In short

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and take on the responsibility to lead On’s new store in Vienna. On will rely on you to help co-define the various store operation processes ahead of the opening. That includes supporting our Talent Team in hiring a dream team of service-minded Sales Advisors who will – under your leadership – run the store on a daily basis.

Once the doors have opened, you will be in charge of the store’s overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory to IT systems to customer flows, as well as all internal team related responsibilities and external partnerships (e.g. community building).

Your mission

– Continuously embrace and communicate On’s values and brand philosophy in team and customer interactions.
– Hire, train, and manage Store Advisors, ensuring they are equipped with the skills and knowledge to deliver outstanding customer service.
– Collaborate with the Talent team to oversee talent administration, including payroll, onboarding, career development, and recruitment.
– Mentor and coach team members, providing regular feedback and opportunities for growth to enhance their performance and career progression.
– Establish and nurture external partnerships to enhance community engagement and strengthen the store’s presence in the local market.
– Take full ownership of store performance, driving business growth through strategic planning and execution.
– Take responsibility and create business drivers for store performance and monitoring of relevant store KPIs.
– Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels and FoH (Front-of-House) operations for exceptional customer service.
– Support the piloting, testing, and implementation of new retail solutions, staying ahead of industry trends and technological advancements.
– Execute product strategy and work closely with our sales planning and retail marketing team for optimize sales funnel & visual merchandising.
– Perform additional duties as needed to support the store’s operations and achieve business objectives, demonstrating flexibility and a solution-oriented mindset.
– Willingness to travel up to 10% of the time; travel percentage will fluctuate based on business needs.

As you will be working in a retail store environment the position involves constant spoken communication but also reaching, carrying, climbing stairs, and standing for consecutive hours. It will occasionally involve stooping, kneeling, and crouching. You may also occasionally lift material up to 25 pounds (11.3 kg).

Your story

– 6+ years of experience in a customer-focused setting including 2 years managerial responsibilities.
– Operational retail experience in a sports, tech and/or fashion environment is a strong plus.
– A collaborative team player with strong interpersonal, hospitality and communication skills.
– Experience creating interactive and meaningful experience for your customers and team members.
– An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs.
– Ability to read, write and speak German and English fluently.
– Ability to work weekends, evenings and holidays as needed.

Meet the team

In this role, you will support the fastest-growing global sports brand in expanding and optimizing its retail store operations. Working alongside Retail Operations, Retail Tech, Retail Training, and the global DTC Retail team, you will elevate store processes and drive operational excellence. You will collaborate with store teams to manage and communicate store workload across departments, steer special projects, ensure smooth technical operations, and implement omni-channel opportunities in our retail stores. Join us to shape the future of our retail landscape and contribute to our continued success.