New Balance - Ecommerce Operations Specialist - Amsterdam

JOB MISSION:  

We are seeking an Ecommerce Operations Specialist within the EMEA Direct to Consumer organization, headquartered in Amsterdam. Reporting into Ecommerce Operations Lead, the Ecommerce Operations Specialist will be tasked with working across all the EMEA websites and will be performing a meaningful role in the management and optimizations of these websites. 

The Ecommerce Operations team leads the process for the outstanding site experience and campaign delivery and stability of the Ecommerce platform. This position will play a key role in merchandising the EMEA sites, optimizing the on-site user experience, as well as maintaining our site, and ensuring the catalog is up to date in preparation for weekly marketing stories on-site. Additionally, together with various stakeholders, you will be working on site experience optimization projects such as SEO tasks, search refinements review, category performance optimization, and A/B testing. 

MAJOR ACCOUNTABILITIES:  

• Manage the execution of the EMEA operations and on-site campaigns with tasks including, but not limited to: 

• Site merchandising  

• Product catalog management 

• Category maintenance 

• Onsite search & sort  

• Onsite SEO 

• Localization 

• Promotions, campaigns & coupons management 

• Product launch readiness & campaigns execution 

• Ensure the ongoing stability of our Ecommerce websites and maintain all site catalogs, ensuring all products, visual merchandising, and campaign displays are accurate and up to date.  

• Continuously improve and ensure an outstanding site experience for our customers. 

• Work cross-functionally within the business on various projects related to campaign launches, SEO, search reviews, category performance, and A/B testing. 

• Partner with our Ecommerce Trade team for any localisation projects and updates, requesting translations for websites, and catalog splits for different regions. 

• Partner with our Customer Service and CRM Team to align on any relevant upcoming campaigns, customer communications, and customer feedback points.  

• Reporting to partners on campaign successes, and action points for improvements.  

• Participate in additional projects, or assist with ad-hoc requests, related to Ecommerce Operations, such as sales, promotions, category-focused projects, or regional Ecommerce projects.  

REQUIREMENTS FOR SUCCESS:  

• Relevant work experience in Ecommerce within an agency, retail, or consumer product brand. 

• Business user experience in an Ecommerce platform, Salesforce Commerce Cloud is a plus.  

• Experience working with JIRA & Confluence, InRiver (or other Product Information Management systems). 

• Experience with web analytics tools (e.g. Google Analytics) 

• Proficient in MS Office programs. 

• Onsite SEO experience is a plus. 

• Self-starter mentality with the ability to work well in a team environment. 

• Strong understanding of the digital customer journey and User Experience principles. 

• Ability to work with tight deadlines in a fast-paced environment. 

• Excellent interpersonal skills and attention to details. 

• Fluent in English and preferably one other European language. 

• Applicants need to be based in the Netherlands. 

BENEFITS: 

• Discretionary Bonus Opportunity  

• Discount on the health insurance 

• 8% holiday allowance 

• Flexible Working Hours 

• Pension Scheme 

• 25 days Annual Leave per year  

• Up to €250 travel allowance each month 

• Hybrid working  

• On-Site Gym 

• Employee Discount 

• Work from-home allowance 

• Home working equipment 

• Sports Subscription Services 

• Opportunity to work from anywhere for up to four weeks per year 

• Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)