On - Director of Operations, APAC - Shanghai

Team for Career Site

Operations

In short

On is hiring a Director of Operations, APAC, to lead our fastest growing market in its continued success. As a vital member of the APAC’s Management team, you will lead the Logistics, Happiness Delivery (Customer Service) and regional Sales Operations teams. With a global mindset, you will drive initiatives that bridge the APAC’s and global markets, while fostering collaboration with adjacent functions such as supply and demand planning, marketing, sales, and DTC e-commerce & retail. This is a pivotal role bringing together operational excellence with an unwavering commitment to elevating the customer experience.

Your mission

– Enable regional operational and service excellence by collaborating across the organization to ensure on-time delivery of products to customers and partners
– Shape and execute a long term omnichannel service strategy for our fastest growth markets in support of our growth ambition across direct and distributor markets
– Co-develop our logistics strategy in collaboration with our global warehousing & distribution team, and our local Logistics Service Providers.
– Lead our local logistics specialists and enable them to ensure smooth daily operations in our warehouses as well as the implementation of strategic projects
– Closely track, analyze and report costs on freight, customs, warehousing and distribution and take fact-based decisions on how to operate our cross-regional business in the most effective way
– Lead continuous improvement in warehousing and distribution processes, identify cost efficiency opportunities while improving quality and performance
– Set strategy for product flows in the region, including warehouse solutions and influencing system infrastructure to enable smooth product allocation and deliveries for offline and online business across direct and distributor markets
– Enable our Sales Operations team to ensure best-in-class orderbook management and maximize On-Time-In-Full order fulfilment across direct and distributor markets
– Own inventory management reporting across the region and proactively collaborate with commercial teams to maintain healthy inventory KPI
– Lead the Customer Service teams across APAC markets and ensure that On delivers a best-in-class experience to its DTC and Wholesale customers across the APAC.
– Define the long-term strategy of the Customer Service team and develop continuous improvement plans

Your story

– You possess 10+ years of relevant business experience with team leading experience, preferably in an international logistics and/or customer service environment; experiences in Ecommerce/DTC businesses and/or the Asian markets is a plus
– You have strong people leadership skills and are an enthusiastic team player under a multi culture environment. You are passionate about working in a fast paced environment.
– You have excellent planning, project management, analysis and coordination skills.
– You are detail oriented, data driven, with a good understanding of what matters in delivering great customer experience and ease of doing business. You are able to take initiatives, multi-task and prioritize, to think and react in a high-energy and fast-paced environment
– You have an entrepreneurial growth mindset, eager to challenge the status quo with an appetite for relentless optimization and experimentation. A growth hacker at heart
– You are able to seamlessly move between forward thinking and tactical implementation
– You have proven experience shaping high-level strategies and working through many cross-functional teams across time zones to meet objectives. You have stellar communication and collaboration skills, but love to also get your hands dirty and do heavy lifting yourself

Meet the team

Our team thrives on data-driven insights, decisive action, and adept multitasking, meticulously attending to intricate details while remaining steadfastly aligned with our overarching objectives. Continuously pushing boundaries, we redefine the benchmarks for customer service and delivery, challenging conventional industry norms to elevate the customer experience to new heights.