New Balance - Retail Supervisor (38 hours) – Wembley - London

MAJOR ACCOUNTABILITIES: 

• Open and close the store following the correct company procedures 

• Encourage continuous improvement through ongoing feedback 

• Support the Store Management team on overall store and back of house standards 

• Assist in training and coaching Associates 

• To achieve personal KPIs and contribute to overall store performance 

• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store 

• Help to ensure the store remains commercial as possible following company guidelines  

• Adhere to company’s policies and procedures 

• Responsible for maintaining health, safety, and environmental standards in store  

• Perform other duties that as required from the management team 

REQUIREMENTS FOR SUCCESS: 

• Team Player 

• Previous retail experience desirable or proven experience in a team environment 

• Demonstrate customer service skills 

• A passion for retail and sales 

• Desire to learn 

• Ability to perform basic maths and general retail operational processes 

• Understanding of POS register systems  

• Effective communication skills 

• Flexible work schedule including weekends and holidays 

ADDITIONAL BENEFITS: 

• Competitive compensation 

• Potential to earn more through our Retail Bonus Scheme 

• Great development opportunities  

• Inclusive working environments across all our European locations 

• Generous staff discount 

• Project involvement across our European region 

• Flexible uniform package