Salomon - Assistant Store Manager – Landquart, Switzerland - Landquart

Job Description

The Assistant Store Manager is responsible in supporting the Store Manager to build
and lead a high performing store team. They will need to be hands on, ensuring that
the daily tasks are done and overseeing all the expertise available in store.

• Achieves set goals
• Checks the brand standards are properly followed
• Delivers operational excellence

The Assistant Store Manager provides the highest level of customer experience
and assists with delivering the vision of the brand, supporting and mentoring the
Sales Associates with their personal and career development. They will also act as a
Training Ambassador for the store team.

Key responsibilities:

Leadership

• Motivate and inspire the team, linking to the vision for the store, reflecting the
brands core competencies and behaviours
• Manage people, operations, and store environment to achieve all set out goals and
operational standards
• Act as a secondary contact, continuously support and collaborate with the Store
Manager and in store team

Customer Service

• Act as a role model instilling the importance of customer service to the team and
follow up through training
• Present and visible on the shop floor, interacting with customers and team
members

Operations

• Support the store manager to encourage collaboration and alignment through
regular check points and meetings with the team
• Ensure the company policy and procedures are communicated in a timely manner
and adhered to accordingly.
• Assist the Store Manager to meet or exceed budgeted store contribution.
• Monitor a loss prevention program to protect the company’s inventory and assets.

Training

• Assist the new hire onboarding process, ensuring education and selling tools
• Support staff development by training and coaching the in-store team ensuring
they achieve sales goals and meet brand standards
• Update the HQ Trainers monthly by using the training dashboard
• Support monthly staff meetings to engage and communicate goals to the team.

Marketing / Events

• Develop and execute store events alongside Store Manager and Community
Marketing Experts with the goal to drive traffic and increase community
involvement
• Support the store manager in marketing analysis and recaps (i.e post event
results/competition benchmark/…)
• Utilise local social media in alignment with company expectations

 

Qualifications

“Time to play spirit”, someone who plays with the rules to better enjoy them. Curious, playful, and optimistic but focused, dedicated and passionate all the same. We remain thirsty for life and the possibilities it holds.

• Minimum of 18-month relevant experience leading a Retail store team in a management role
• Takes pride in their store, loves interacting with customers and creating exceptional experiences.
• Proven experience building strong customer loyalty.
• Has an excellent understanding of the local retail environment.
• Active in their community.
• Self-motivated and eager to learn.
• Team player.
• Passionate about the sport industry.
• Digitally savvy.
• Is willing to work a flexible schedule that includes evenings, weekends, and bank holidays.

Minimum Job Qualifications

• Demonstrated ability to build and motivate teams.
• Excellent organizational skills and ability to work to deadlines and targets.
• Accuracy and attention to detail.
• Ability to train and delegate effectively.
• Customer service experience with excellent customer service skills.
• Strong command of local language and English
• Participation or an interest in sports activities.
• PC literate, able to manage & learn new systems, Excel and Word proficient; Good command of MS Office is an advantage.

 

Additional Information

Full Time

Fixed-term Contract

Job based in Landquart