On - Specialist Key Account Services Norway / Denmark (Norwegian/Danish & English speaking) – 1 year contract - Berlin

Team for Career Site

Customer Service

In short

Our Account Services team is growing, and with that growth comes new and exciting opportunities to join our vibrant and energetic team in Berlin!

As a Key Account Services Specialist Nordics, your goal is to deliver excellent service to our partners in the Nordics, helping us achieve our goal of being known for their excellent customer service. You will be joining an energetic and collaborative team and aim to WOW our key partners by striving to find customized solutions that work for all stakeholders.
You will work closely with other functions, and build strong, collaborative relationships. Your job is supported by the latest technology, making it easy to deal with relevant customer and product data and translate them into business actions.

Your mission

– You will be the first point of contact for our Key Accounts and be responsible for their requests via email and phone as well as managing their order book, delivery and invoicing
– You will take the initiative to clarify open questions and issues by proactively connecting with our customers – always aiming for the best solution for all parties
– You will work cross-functionally to get orders to the dealers on time and in full by aligning our interests with other stakeholders and creating a collaborative relationship
– You will work on requests in our CRM-System (Salesforce) and execute them in our ERP system (D365), with great accuracy and attention to detail
– You are committed to sharing your knowledge and experience with the team, as only united can we deliver what we call customer service excellence
– You will put your analytical skills to the test and find creative solutions that wows our customers

Your story

– You bring 2+ years’ experience from a similar customer-facing / operational role (e.g. customer service in an office, buying, post-sales). Experience with B2B partners and complex delivery requirements is a plus
– Your Norwegian/Danish and English skills are business-fluent. You feel confident quickly switching from one language to the other. Any other European language is a big plus (C1/C2)
– You have excellent interpersonal skills with a focus on relationship building – team spirit is not a cliché for you, but a must-have in your next role
– You have an affinity for numbers and data. Using spreadsheets and reports, you are able to extract insights and make decisions based on your
– You enjoy working with people. As a communication expert, you are empathetic, patient, and polite and you are flexible to react to different situations as they arise
– You’re well organized and have an innate attention to detail. You’re able to work independently and prioritize your tasks while working within a limited timeframe
– You are adept at articulating your thoughts and ideas and you’re not afraid to challenge the status quo

Meet the team

Being in direct contact with our customers means we’re able to consistently surprise them with outstanding service. We see problems as challenges and aim to solve them in the most positive way possible.
Communication and enthusiasm are key in Customer Service. Dedicated to delivering the wow, we are a passionate team that supports each other, questions the status quo and aims to constantly improve the customer experience.