On - Specialist – Account Services Enablement - Berlin

Team for Career Site

Customer Service

In short

Our Account Services Enablement Team is growing, and with this comes the exciting opportunity to become part of the team.

As an Account Services Enablement Specialist, your primary focus is supporting our Account Services teams by:
– Optimizing their activities linked to order-to-cash processes: Improving efficiency and collaboration with internal teams.
– Enhancing customer experience: Developing solutions that improve satisfaction and drive as a result a reduction in reactive customer interactions.
– Upholding coordination and collaboration as the centre of your activities: Leading initiatives, building relationships, advising and/or coordinating knowledge exchange for multiple stakeholders.

We embrace the fast and flexible pace dictated by the industry and the company’s growth.

Your mission

– Main Focus: Order to cash. Secondary focus: Prospect to Customer
Streamline Processes:
-You will streamline processes mainly, but not limited to, the collaboration between the Account Services teams and the commercial focus internal teams at On such as Sales, Account Operations, Marketing or Partnerships.
– You will collaborate to process mapping exercises to visualize current workflows, identify bottlenecks, and develop actionable recommendations for improvement.
– You will own Account Services enhancement initiatives fully aware that successful outcomes rely on stakeholders’ involvement and buy-in.

Collaboration Facilitation:
– You will foster effective communication, and collaboration for Accounts Services and their stakeholders in this field to address customer needs and drive business objectives. Your aim will be to manage robust foundations that will decrease the need for your input. Bringing both disciplines to a proactive efficient working environment is one of your key goals.

Data Analysis:
– You will work with, for example but not limited to, our Account Services Teams supporting Marketing & Partnerships orders to identify efficiency opportunities in their internal collaboration. Data will provide insights foundations to target main game changers.

Global initiatives:
– You will represent and coordinate Account Services EMEA efforts as needed in the implementation of global system initiatives that impact our activities.

Communication:
– You will own and communicate on initiatives transparently and assertively, seeking cohesion at all times yet being in the driving seat. You will adapt to your audience and drive conversations towards constructive outcomes.

Training:
– You will work closely with Sales training departments & AS coaching teams to ensure training material submitted to sales focusing on Account Services accurately provide comprehensive and informative knowledge to trainees.

Stakeholder Management:
– You will use objectivity and accessibility to manage expectations from all involved whether driving an initiative or representing the interests of Account Services cross functionally. You will build and maintain cross-functional relationships based on trust, respect and demonstrated value add.

Your story

– You have a minimum 3 years of work experience in a customer-oriented environment, including Account Services collaboration. You have a passion for customer service, emphasizing delivering a high-class experience.
– Your English skills are fluent. You understand and master the nuances of the choice of words required to build & maintain work relationships as well as seek consensus among stakeholders.
-You have a strategic mindset with a focus on process optimization and continuous improvement.
– You have strong interpersonal and communication skills, with the ability to effectively collaborate and build relationships across teams and departments.
– You have previously used collaboration methodology and best practices in the workplace.
– You thrive in an autonomous working environment where you drive process enhancement initiatives, fully embracing your role as an owner who depends on stakeholders’ input & actions.
– You are a solution-driven team player, embracing working towards flexible longevity in processes that satisfy all stakeholders.
– You are a fast learner who seeks and applies knowledge shared by team members and cross-functional colleagues.
– You are organized and structured in your work, ensuring transparency and managing communication at all times with numerous stakeholders adapting to your audience as required.

Meet the team

The Account Services Enablement team thrives to facilitate operational excellence by creating a regional collaborative and cross-functional working environment, developing and improving processes and providing the necessary knowledge to the relevant stakeholders.