On - Senior Specialist – 3PL Operations - Atlanta

Team for Career Site

Operations

In short

You are responsible for the overall performance and execution of our 3PL fulfillment operations in the respective geography, servicing our Ecommerce, Retail, and Wholesale customers in the U.S.. This includes overseeing all daily operational activities (inbound, outbound, inventory & special projects), driving productivity and process enhancements, cultivating 3PL relationships, and championing the On culture as we continue to scale the business.

Your mission

– You will work with the 3PL Leadership Team as well as regional partners to develop strategies and objectives to achieve targets and drive sustainable high-quality growth for the North American network.
– Serve as the main point of contact for daily order priorities for outbound e-commerce, wholesale, and retail orders in collaboration with the Customer Service Team based in Portland, Oregon and the onsite 3PL team.
– Communicate daily regarding order confirmations, tracking, and/or product availability with a solution-oriented mindset concerning business risks.
– Drive accountability with the 3PL for delivering to the forecast provided by On’s customers.
– Assist 3PL with input on procedures, controls, and staffing to deliver to key performance indicators and business targets.
– Build and maintain relationships with Account Services & Happiness Delivery teams to optimize performance.
– Assist 3PL leadership and partners with continuous improvement programs driving sustainable processes to support business growth in partnership with the regional logistics services team.
– Own operationalizing projects in partnership with regional and global partners while ensuring deadlines, opportunities, and risks are communicated frequently through hypercare.
– Champion weekly, monthly & quarterly business review meetings with 3PL partner and drive continuous improvement in support of strategic projects related to outbound order processing, service, and quality.
– Work as the Subject Matter Expert to consult with our 3PL provider on:
– Inbound Operations (Receive/Stow/Replenishment)
– Outbound Operations (Pick/Pack/VAS)
– Inventory Placement & Wave Planning (Slotting & Allocation)
– Stock Accuracy & Cycle Count Programs
– Dock Operations (Freight & Parcel)
– Transportation Operations (Routing, Scheduling)
– Vendor and Customer Compliance

Your story

– Bachelor’s Degree in Business Administration or logistics-related field or equivalent related experience and/or education
– 5+ years of retail/logistics/3PL on site leadership responsibility
– Deep working knowledge of warehouse operations, supply chain, and transportation
– Proficient with Microsoft applications, WMS, and ERP systems
– Demonstrate a high level of interpersonal and communication skills with ability to work across a variety of business processes
– Able to balance competing priorities, complex situations, and tight deadlines

Meet the team

We are a collaborative and diverse operations team that partners with all departments at On to deliver WOW to our customers through on-time delivery of products with the highest quality possible. We take pride in exceeding expectations and driving operational excellence by establishing and improving processes, challenging the status quo, and utilizing our external resources when needed.