- (Junior) Cash Collection Specialist with German - Kraków

Hybrid, Kraków

Are you fluent in German, highly communicative, and ready to make an impact in a global finance team? We are looking for an enthusiastic Cash Collections Specialist to join us, where your primary role will be managing and collecting outstanding accounts from our wholesale clients. You’ll be a key player in ensuring our receivables are accurate and up-to-date while engaging directly with customers and internal teams in a collaborative, supportive environment.

What you will be doing:

• Account Portfolio Management: Monitor and manage customer account portfolios daily, ensuring timely collections and proactive follow-up with overdue accounts.
• Customer Interaction: Engage directly with clients (primarily in German) via email and phone to resolve billing issues, negotiate payment plans, and address queries related to credit, billing, and orders.
• Collaborative Problem-Solving: Work closely with internal teams (Sales, CX, ITC) and the Credit Manager to address credit holds and find swift solutions to account-related issues.
• Process Documentation & Training: Support team success by creating/updating procedures, conducting on-the-job training for new joiners, and ensuring smooth account management processes.

What you need to succeed:

• Languages: Proficiency in German (B2 or above) and English is required, to enable effective communication with clients and colleagues.
• Experience & Technical Skills:
  • Proficiency in Microsoft Office;
  • 2+ years of experience in high-volume collections or customer service is a plus;
  • SAP knowledge (credit master data, sales orders, processing payments & queries) is a plus.
• Soft Skills:
  • Strong communication and interpersonal abilities; you’re comfortable and confident in client-facing situations.
  • A proactive mindset and excellent problem-solving skills, with the ability to work independently and tackle challenges effectively.
  • Strong sense of responsibility and attention to detail.

What’s in it for you:

• Continuous Learning: Access our e-learning platform with a wealth of engaging learning content to expand your knowledge and skills.
• Discounts on Quality Products: Benefit from compelling discounts on our own-brand products (including Salomon, Atomic, Peak Performance, and more)..
• Engaging Company Culture: Experience a workplace with a strong team spirit and an open, appreciative culture, where you’ll feel valued and part of a supportive community.
• Smooth Transition: Benefit from a comprehensive onboarding program designed to help you integrate seamlessly into our organization.
• Career Growth: Elevate your career in the ITC Team
• Active Lifestyle: Embrace a healthy lifestyle with a wide range of sports events
• Global Exposure: Collaborate with a diverse, international team spanning North America, Asia Pacific, and beyond.
• Work-Life Balance: Enjoy flexibility, including the hybrid model of work, for a harmonious work-life balance in our modern and well-connected office.
• Global Impact: Engage in diverse and challenging projects alongside colleagues from varied backgrounds.

Our Candidate-Centric Hiring Process:

At Amer Sports, we believe in making your journey through our hiring process as seamless and engaging as possible. We are committed to finding the best talent to join our team, and we appreciate the effort and time you invest in exploring opportunities with us. Here’s a glimpse of what you can expect:

1. CV Screening
2. Phone Screening
3. Interview 
4. Feedback & Decision

Apply now!

If you have any questions or need clarification at any stage of the application process or during your journey with us, please don’t hesitate to reach out to talentacquisition@amersports.com. We’re here to provide you with the support and information you need to make your experience with Amer Sports as smooth and enjoyable as possible. Your success and satisfaction are our top priorities, and we’re always here to assist you!