Patagonia - Interim Applications Functional Support (f/m/d) - Amsterdam

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

Your role:

We’re in business to save our home planet. Your role will contribute to this mission by managing the resolution of application and system issues that arise across the business.

With both business skills and functional IT knowledge which demands an ability to manage multiple high-level tasks under pressure the Applications Functional Support Analyst often responds to functional problems that occur abruptly and require immediate solutions, in coordination with other teams, besides playing an active role in D365 Regression and Smoke testing and gathering knowledge during transformation process for smother Operations & Support processes.

Main tasks:

• Provide functional support of IT systems and integrations to the business end users in Europe to solve incidents, requests, problems and events within the defined SLA’s

• Ensure the data integrity, continuity and stability of IT systems and integrations.

• Maintain (training) documentation and procedures related to the use of the IT systems and services

• Maintain the authorization matrix with the duties and permissions per user group per IT system.

• Communicate and transfer knowledge to the appointed key-users of each department

• Perform structured testing and acceptance of applications in case of upgrades, implementations or other changes

• Work with cross-functional teams at a local and international level, where required

• Maintain system and user documentation and deliver regular and customised training to teams within the business, when applicable

• Providing solicited and unsolicited advice to internal customers and stakeholders

• Onboard new users into the applications

What we’re looking for:

• An inclusive mindset

• 2-3 years of experience as System Analyst, Functional Support or Support Analyst

• Experience with developing and/or supporting IT Systems and Integrations

• Knowledge of ERP systems (Microsoft Dynamics AX 2009 or 365 or similar)

• Ability to learn and master employer-specific software

• Problem solve and troubleshoot skills

• Critical thinking skills

• Ability to communicate efficiently with business users

• Fluent English is a must

• Extraordinary customer service and relationship management experience

• Self-motivated, self-starter, good follow-through, and able to meet deadlines

• A love of the outdoors

• A passion for saving our home planet and making a positive impact through your work

Other important details:

• This is a temporary full-time position, based in Amsterdam intended to support the team until approximately September 2025. If you’re successful in the selection process, we will offer you a contract until September 2025.

• We have a hybrid work model, working from home for maximum 3 days per week

• We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role.

• To find out more about what we offer our employees click here: https://eu.patagonia.com/nl/en/what-we-offer/

At Patagonia, we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected and empowered, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability or age.

At Patagonia, we strive to have inclusive representation within our organisation and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Colour (BPOC) and other underrepresented groups.

As we are in business to save our home planet, we can only do this together.

Please make sure that your CV and cover letter are in English.

Disclaimer for recruitment agencies:

Thanks for your interest in supporting us for this role, but we don’t accept unsolicited CVs from recruitment agencies