New Balance - Assistant Retail Store Manager (Full-Time) – Oxford Street, Global Flagship - London

MAJOR ACCOUNTABILITIES: 

• Lead 5 departments and conduct individual monthly check ins with the 5 Senior Managers to review expectations, set directives and determine strategy  

• Analyse store performance and set strategy along with the Store Manager to achieve store Targets. 

• Accountable for Stock and loss prevention 

• Maintain close relationship with Head Office departments (Merchandising, Marketing, HR, Operation team) to discuss process and improvements 

• Responsible to maintain New Balance customers services models for a team of 65+, dealing with enquiries and complaints  

• Supervise New exclusives Launches and VIP  

• In charge of all store operations duties and external contractors such as security guards, cleaners, etc 

• Held responsible for store structure and senior hiring process  

• Store responsibilities such as open/close, store emergency evacuation and any others duties required by the business. 

• Adhere to company’s policies and procedures 

• Perform other duties that as required from the business or Store Manager 

REQUIREMENTS FOR SUCCESS: 

• Team Player 

• Proven experience in a supervisory or management position 

• Ability to lead and coach a team 

• Knowledge of retail KPIs 

• Previous experience in retail desirable  

• Demonstrate customer service skills 

• A passion for retail and sales 

• Desire to learn 

• Ability to perform basic maths and general retail operational processes 

• Understanding of POS register systems  

• Effective communication skills 

• Flexible work schedule including weekends and holidays 

ADDITIONAL BENEFITS: 

• Competitive compensation 

• Potential to earn more through our Retail Bonus Scheme 

• Great development opportunities  

• Inclusive working environments across all our European locations 

• Generous staff discount 

• Project involvement across our European region 

• Flexible uniform package